Responsibilities

• Delivers against all aspects of the PLUS Media Management program, ~45 hotels across the highest-paid media program tier. This includes:
• Ensures effective client communication
• Schedules and leads all client calls throughout the program period.
• Collects information from hotels regarding needs and expectations and answers questions about the program, digital channels, and Marriott initiatives.
• Ensures appropriate documentation is delivered throughout program engagement.
• Monitors the impact of the program versus goals and proactively communicates with clients about the need for changes in strategic direction.
• Manages program deliverables within expected timelines
• Coordinates with the operations team, client services team, and relevant external stakeholders to guarantee all program deliverables are executed on time.
• Review all client deliverables to ensure that they are on strategy and meet quality expectations.
• Establishes digital key performance indicators (KPIs) and adjusts program strategy and tactics based on client needs.

Requirements

• 2 – 4+ years’ experience in an online agency or related client services position is required, or equivalent experience
• 2 – 4+ years’ experience in implementing digital strategies or equivalent experience
• Bachelor’s degree in marketing or related field or equivalent experience/certification

Preferred

• Proven track record in digital paid media and/or digital marketing systems

Benefits

• All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.