Field Communications Specialist

Responsibilities

• Partner with cross-functional subject-matter experts to draft, edit, and distribute daily and weekly communications for distribution centers, suppliers, and franchisees, ensuring alignment with company priorities, strategic goals, and brand standards.
• Lead the weekly deployment of the Distribution Center eNews. Manage content development, review, approvals, and distribution.
• Support the development of themes, content, and communications for the biennial DQ Supply Chain Summit and other special events as assigned.
• Draft and distribute accurate, time-sensitive communications regarding product holds and withdrawals to distribution centers and franchisees.
• Develop and distribute quarterly communication analytics reports for internal business partners; use performance insights to recommend and implement improvements that increase communication effectiveness.
• Partner with teams to maintain accurate internal and external distribution lists to support reliable, targeted communications.
• Identify opportunities to improve communication processes, templates, tools, and technologies, and help implement scalable solutions that support business needs

Requirements

• Bachelor’s degree in communications, journalism, or a related field, or equivalent experience in lieu of a degree.
• One to three years of experience in a dedicated communications, operational communications or training role.
• Demonstrated ability to produce clear, concise, accurate, and timely business communications.
• Proficiency in Microsoft Office, including Outlook, Word, Teams, Excel, and PowerPoint.
• Exceptional writing, editing, and proofreading skills, with the ability to tailor messages for different audiences and communication channels.
• Strong understanding of strategic communication planning, message development, execution, and measurement.
• Creative and strategic thinker who can quickly develop clear, engaging and actionable communications for varied audiences.
• Strong planning, organization, and project-management skills, with the ability to prioritize competing requests, establish repeatable processes, and consistently meet deadlines.
• Excellent relationship-building and collaboration skills, with the ability to work effectively with a range of internal and external partners.
• Sound judgment and composure when managing sensitive, urgent or time-critical operational communications.

Preferred

• Experience supporting supply chain communications is preferred but not required.
• Experience managing email distribution platforms is strongly preferred.

Benefits

• Benefit eligible employees may receive a comprehensive benefits package that includes medical and dental coverage, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings, Click Here.