Responsibilities

• Implement and support community engagement strategies to grow and nurture LATAM online communities across platforms such as social media, forums, and online groups
• Actively monitor and respond to community feedback, inquiries, and conversations in English, Portuguese, and Spanish, representing our brand voice and values
• Stay up to date on LATAM social media trends, platform updates, and community management best practices
• Create and curate engaging, culturally relevant content including posts, polls, contests, and community activations
• Collaborate with cross-functional teams including marketing, customer support, and product to share community insights and advocate for LATAM audience needs
• Identify opportunities for user-generated content, testimonials, and case studies within LATAM markets
• Assist the Latin America Social Media Team on special projects supporting regional marketing strategies
• Track and analyze community sentiment, engagement metrics, and performance to help inform future strategies

Requirements

• Education: Current student in a bachelor's, or master's program, or has graduated within the past year
• Must be able to work a full-time, 40-hour-per-week schedule with a minimum of 3 days per week onsite in the Bay Harbor Islands in Miami, FL
• Fluent Portuguese speaker required
• Spanish proficiency (conversational+) is a strong plus
• Preference for a candidate has a strong connection to Latin American culture, such as identifying as a first- or second-generation Latino or majoring in Latin American Studies
• Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles
• Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically
• Proficiency in social media management and analytics tool
• Creative thinking and problem-solving abilities, with a proactive and results-driven mindset
• Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Embody SharkNinja's success drivers: Rarely Satisfied – Adopt a “no delays” mentality in delivering against market needs/timing; Progress over Perfection - Make quick, daily progress and continuously adapts to achieve results rather than requiring perfect planning; Details Make the Difference - Can coordinate timelines & deliverables to ensure accuracy and consistency across all consumer-facing materials; Winning is a Team Sport - Ability to develop strong cross-functional relationships; Communicate for Impact - Strong communication skills - ability to deliver effective presentations to all levels of management

Preferred

• Spanish proficiency (conversational+)
• Strong connection to Latin American culture, such as identifying as a first- or second-generation Latino or majoring in Latin American Studies

Benefits

• medical insurance
• health savings account (HSA) with company contribution
• sick time
• company holidays
• employee product discount
• product testing opportunities
• referral bonuses
• and more