Fall 2026: Social Sharks Community Manager Co-op, Social Media & Online Engagement (July to December) at SharkNinja | Needham, MA | $27/hr – $35/hr

SharkNinja

Fall 2026: Social Sharks Community Manager Co-op, Social Media & Online Engagement (July to December)

Needham, MA (Hybrid)

$27/hr – $35/hrIntern/New GradInternship

Posted 4 weeks ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own the community narrative from strategy through activation across social, forums, and online groups, turning feedback into product insights and a built in base of advocates.

Community Growth & Engagement: scale programs that spark discussion, drive participation, and build a loyal member base.
Feedback to Insights: monitor sentiment, surface needs, and advocate for product improvements across marketing, support, and product teams.
Advocacy & Content: cultivate influencers and brand fans, plus generate UGC and case studies to show real value.

Job Description

Responsibilities

Implement a community engagement strategy to grow and nurture our online communities across various platforms, including but not limited to social media, forums, and online groups
Actively monitor and respond to community feedback, inquiries, and discussions in a timely and professional manner, representing our brand voice and values
Cultivate and maintain relationships with community members, influencers, and brand advocates to foster loyalty and advocacy
Create and curate engaging content, including posts, polls, contests, and events, to stimulate interaction and participation within the community
Collaborate with cross-functional teams, including marketing, customer support, and product development, to gather insights and feedback from the community and advocate for their needs and preferences
Identify and leverage opportunities for user-generated content, testimonials, and case studies to showcase the value and impact of our products or services
Monitor community trends, sentiment, and engagement metrics to measure the effectiveness of community initiatives and inform future strategies
Stay informed about industry trends, best practices, and emerging technologies related to community management and social media

Requirements

Education: Current student in their third year or beyond of a bachelor's program, currently enrolled in a master’s program, or has graduated within the past year
Must be able to work a full-time, 40-hour-per-week schedule with a minimum of 3 days per week onsite in Needham, MA
Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences and adapt to various communication styles
Strong interpersonal skills and the ability to empathize with community members, address concerns, and resolve conflicts diplomatically
Proficiency in social media management and analytics tools
Creative thinking and problem-solving abilities, with a proactive and results-driven mindset
Passion for our brand and industry, with a genuine interest in building relationships and fostering community engagement
Ability to work independently and collaboratively in a fast-paced, dynamic environment
Embodies SharkNinja's success drivers: Rarely Satisfied – Adopt a “no delays” mentality in delivering against market needs/timing; Progress over Perfection - Make quick, daily progress and continuously adapts to achieve results rather than requiring perfect planning; Details Make the Difference - Can coordinate timelines & deliverables to ensure accuracy and consistency across all consumer-facing materials; Winning is a Team Sport - Ability to develop strong cross-functional relationships; Communicate for Impact - Strong communication skills - ability to deliver effective presentations to all levels of management

Preferred

Education: Current student in their third year or beyond of a bachelor's program, currently enrolled in a master’s program, or has graduated within the past year?
Ability to work independently and collaboratively in a fast-paced, dynamic environment
Embodies SharkNinja's success drivers: Rarely Satisfied, Progress over Perfection, Details Make the Difference, Winning is a Team Sport, Communicate for Impact

Benefits

medical insurance
health savings account (HSA) with company contribution
sick time
company holidays
employee product discount
product testing opportunities
referral bonuses
and more.
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts

SharkNinja

SharkNinja is a global product design and technology company that creates 5-star rated lifestyle solutions through innovative products for consumers around the world. Known for its two billion-dollar brands, Shark and Ninja, SharkNinja has a proven track record of establishing leadership positions by disrupting numerous household product categories, including Cleaning, Cooking, Food Preparation and Other, which includes Home Environment and Beauty.

Founded in 1994

Needham Heights, Massachusetts, USA

3.8K employees (726 in marketing)

www.sharkninja.com