Responsibilities

• Plan and execute VIP events, vehicle unveilings, driving experiences, and customer appreciation programs.
• Coordinate event logistics, vendors, hospitality, and on-site operations.
• Welcome guests and deliver a personalized, white-glove customer experience.
• Partner with Sales and Service teams to ensure seamless communication and customer care.
• Assist with social media and event-related marketing initiatives.
• Coordinate transportation, appointments, loaner vehicles, and concierge services.
• Prepare and deliver vehicles to luxury standards, creating memorable VIP handoff experiences.
• Conduct customer follow-up and satisfaction outreach.
• Maintain showroom, lounge, and hospitality areas to premium brand standards.
• Travel as needed for customer events and off-site vehicle deliveries.

Requirements

• 3–5 years of experience in experiential marketing, event planning, luxury hospitality, concierge services, or customer experience.
• Exceptional communication, organizational, and project management skills.
• Strong hospitality mindset with the ability to engage high-net-worth clientele.
• Professional appearance and customer-first attitude.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work evenings, weekends, and travel when needed.

Preferred

• Experience in luxury automotive, hospitality, private clubs, or luxury retail environments.
• Passion for luxury and exotic automobiles.
• Proven ability to create memorable customer experiences and build lasting client relationships.

Benefits

• Health, Dental and Vision Insurance
• Life Insurance
• Paid Holidays
• Flexible Spending Accounts
• PTO and Sick Leave
• 401-K with company match