Experienced Front Desk Agent

Laguna Beach, CA (Unknown)

Salary Not AvailableEntry Level2+ years expFull time

Posted 4 weeks ago

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Job Summary

Own the guest experience at a beach property, balancing front desk operations with revenue support and admin duties to keep the flow seamless for guests and staff.

  • Operations & Guest Service: run check-ins/outs, reservations, phone handling, and issue resolution at the front desk
  • Front Desk & Admin Ops: maintain smooth frontline workflows and support General Manager tasks
  • Revenue & Marketing Support: assist with rate management, inventory, OTA systems, and revenue strategies

Job Description

Responsibilities

  • Manage guest check-ins/check-outs and reservations
  • Answer incoming telephones in a prompt manner
  • Handle guest requests and issues with exceptional customer service
  • Assist with rate management, inventory, and OTA systems
  • Support hotel marketing and revenue strategies
  • Ensure smooth front desk and administrative operations
  • Assist the General Manager with any other duties that may arise

Requirements

  • Strong professional English communication skills (written and verbal)
  • Bachelor’s degree
  • A minimum of 2 years of hospitality front desk agent experience
Capri Laguna on the Beach logo

Capri Laguna on the Beach

Capri Laguna on the Beach is a boutique hotel located on the edge of the water in Laguna Beach. Newly renovated, the Capri offers a place of tranquility, relaxation and fun for both couples, families and even singles wanting to get away from it all. Each room is just footsteps from the sand. The Capri has character, and offers a cozy and casual environment for those who want to escape the formal hustle & bustle of City life. The welcoming and gracious staff is always available to help those who want to come and experience its' charming atmosphere. Capri Laguna offers a continental breakfast in the morning - or if one wishes to stay in, each room is equipped with a small kitchenette, microwave, coffee pot, coffee, robe and slippers - to name a few. The front desk is open 24 hours and will always assist with a friendly smile. The Capri has a pool, and beach service is also available. Umbrellas, chairs and little tables are available gratis upon request to our guests, and snacks are available for purchase on the beach and in the lobby. Come join us for our Friday evening wine & cheese reception up on the top deck during sunset.

Founded in 1955
Laguna Beach, California, USA
11 employees (1 in marketing)

Traffic Signals

Monthly Visitors
3.1K

Headcount Trend

Current headcount: ~11

Marketing Team

Marketing Team Size
1 (9% of company)
Marketing Roles Posted (Last 30 Days)
1