Responsibilities

• Lead and evolve the Omnichannel Strategy function, setting the vision for how strategic planning is delivered across RC Media and defining what strategy means within an increasingly integrated organization.
• Build strong partnerships with Client Experience, Planning, Media, Analytics, Activation, and Technology leaders to create seamless, collaborative ways of working and eliminate silos across functions.
• Develop integrated omnichannel engagement strategies that connect business objectives, customer insights, media, technology, content, and measurement frameworks into cohesive customer experiences.
• Serve as a senior strategic advisor to pharmaceutical, biotech, and healthcare clients, helping executive stakeholders navigate evolving market dynamics and engagement opportunities.
• Partner closely with Analytics, Media, and Technology teams to transform data, insights, and customer intelligence into actionable strategic recommendations.
• Establish operational excellence for the Strategy function, including strategic frameworks, planning methodologies, service models, team processes, deliverables, governance structures, and cross-functional workflows.
• Ensure strategy outputs are measurable and aligned to business outcomes through robust performance frameworks and success metrics.
• Lead strategic planning support across key accounts while playing an active role in new business efforts, pitches, thought leadership, and agency growth initiatives.
• Mentor, coach, and develop a team of strategists, helping elevate capabilities while creating a high-performance culture rooted in collaboration, accountability, and continuous learning.
• Drive innovation through the thoughtful application of AI, emerging technologies, and new customer engagement models.

Requirements

• 15+ years of experience in healthcare marketing, pharmaceutical advertising, media strategy, customer engagement, consulting, omnichannel strategy, commercial excellence, or related disciplines.
• Significant leadership experience within a healthcare agency, consulting organization, pharmaceutical company, media organization, or customer engagement environment.
• Proven success defining and implementing strategic vision, operating models, or transformation initiatives within complex organizations.
• Deep expertise in omnichannel strategy, customer journey architecture, communications planning, audience strategy, media strategy, engagement planning, and healthcare commercialization.
• Practical understanding of how omnichannel programs are operationalized through technology, activation, data, and executional teams, not solely at the planning level.
• Experience leading and developing high-performing strategy teams, including coaching leaders and building scalable organizational structures.
• Strong executive presence, emotional intelligence, and the ability to build trust across diverse stakeholder groups.
• Demonstrated success partnering with analytics, technology, media, and activation teams to develop integrated customer engagement strategies.
• Proven ability to lead through change and navigate ambiguity while building alignment across matrixed organizations.
• Strong business development experience, including participation in pitches, organic growth initiatives, and strategic client expansion opportunities.

Benefits

• Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com .
• Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Because our workforce spans multiple countries, regions, and client needs, work arrangements may vary by role and location. Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. Your recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone’s circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible.