Executive Director, Technology External Communications

Responsibilities

• Develop and execute communications strategies and messaging that advance JPMorganChase’s reputation as a leader in technology, innovation, cybersecurity, AI and other technologies. Manage communications support for high-profile technology initiatives, innovation programs, cybersecurity efforts, and strategic partnerships.
• Analyze communications performance, media coverage, stakeholder sentiment, and industry developments to continuously refine strategy and maximize impact.
• Proactively identify opportunities to elevate the firm’s technology leadership position with media, policymakers, industry influencers, investors, employees, and other key stakeholders.
• Lead integrated communications campaigns across earned media, executive communications, thought leadership, social media, owned channels, speaking opportunities, and industry events.
• Translate complex technical concepts, products, research, and business initiatives into clear, compelling, and audience-appropriate narratives.
• Serve as a trusted advisor to Senior Technology Executives on messaging, stakeholder engagement, reputation management including social media, and emerging issues.
• Partner closely with Global Technology leaders, lines of business, public policy, legal, marketing, and communications teams to ensure strategic alignment and execution.
• Oversee proactive and reactive media engagement, including crisis and issues management involving technology, cyber, regulatory, and innovation-related topics.
• Establish clear priorities, operating rhythms, and performance expectations for a team of technology communications professionals.
• Be an influential member of a high-performing team while fostering a culture of collaboration, innovation, and accountability.

Requirements

• 12+ years of experience in technology communications, public relations, corporate communications, public affairs, or a related field.
• Experience working within a technology company or supporting technology clients through an agency, consulting, or corporate communications role.
• Demonstrated success developing and executing communications strategies around technology, innovation, AI, cybersecurity, cloud, software engineering, infrastructure, or related topics.
• Proven leader of high-profile media relations programs and securing impactful earned media coverage.
• Strong understanding of the technology landscape, including public policy and regulatory circumstances (e.g., related to AI, cybersecurity, privacy, and innovation).
• Experience advising senior executives and technology leadership teams on communications strategy, reputation management, and executive visibility.
• Exceptional storytelling, writing, content development, and presentation skills.
• Ability to successfully navigate complex, matrixed organizations and build alignment across diverse stakeholder groups.
• Experience managing large-scale communications initiatives with significant reputational impact.
• Demonstrated leadership experience with a track record of building and mentoring, high-performing teams.

Preferred

• Experience supporting a Fortune 500 technology organization, financial technology company, large-scale engineering organization, or technology-focused public relations agency.
• Familiarity with the AI, cybersecurity, cloud infrastructure, open-source software, and developer ecosystem; experience engaging with policymakers, industry organizations, think tanks, or government stakeholders on technology issues preferred.
• Track record of garnering earned media and building executive thought leadership platforms for technology leaders.
• Experience managing communications related to emerging technologies, innovation programs, and industry conferences.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.