Responsibilities

• Acquires and develops new high-worth guests for premium gaming spaces.
• Tracks activity and preferences of each premium guest, and then tailors offers and incentives that appeal directly to the interest of individuals.
• Responsible for meeting or exceeding predetermined goals and measurable objectives established by management for daily calls and written correspondence to active, inactive, and potential new guests.
• Handles all aspects of guest journey (ground transportation, hotel accommodation, dining reservation, entertainment, folio clearance at checkout).
• Works effectively as a collaborative Team Member with others within the Marketing, Table Games, Slots, and Hospitality supervisory teams to identify areas of opportunity and address areas of concern when necessary.
• Maintains thorough knowledge of the latest industry developments, current market trends, and all on-property and competitor promotions/events.
• Monitors guest participation and tracks guest feedback to determine the effectiveness of events and promotions.
• Attends and hosts player onsite/offsite events in various areas as assigned by management.
• Utilize provided software to manage guest profitability and communications and to build portfolios of Guests’ preferences and hobbies to be used for better marketing and communication.
• Assists in the development and execution of special events and promotions for VIP Guests; with an emphasis on events that generate new business leads for the Company.

Requirements

• Must be 21+ years of age.
• Bachelor’s Degree from an accredited university with a concentration in Business or related field preferred. Experience in lieu of education will be considered.
• Four (4) years of previous casino hosting experience with a proven track record of business growth is preferred.
• Must have general knowledge and understanding of casino games.
• Must possess a strong outgoing, enthusiastic, and friendly personality.
• Ability to logically and independently plan, organize, and complete work.
• Must have the ability to interact with Guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Strong understanding of Microsoft Office products, with the ability to learn and comprehend new programs.
• Must possess excellent oral and written communication skills.