Responsibilities

• Own the executive relationship: stakeholder map, weekly cadence, monthly performance reviews, quarterly business reviews
• Build and run the master account plan across seven workstreams, with clear KPIs, roadmaps and owners
• Lead a mixed team of employees, contractors and partner agencies so the client sees one team
• Set the quality bar on every client-facing deliverable and coach the team on executive communication
• Protect scope and margin: track hours against fee, flag scope creep early, shape change orders and expansions
• Handle escalations personally and bring the plan with the bad news
• Document how we run enterprise accounts and stand up the same model on our next enterprise client
• Use AI tools to move faster on reporting narratives and documentation, and verify everything before it ships

Requirements

• Eight or more years in agency client services, including at least three years as the senior day-to-day owner of a retainer of $3M per year or more
• You have led an integrated account spanning at least three of paid media, SEO, web and CRO, creative, and lifecycle
• You have run QBRs with VP and C-level stakeholders and handled escalations yourself
• You have delivered through subcontractors or partner agencies under your agency's contract
• You read contracts, track fee against hours and know a change order when you see one
• Your written updates are the ones executives actually read
• Bonus: subscription or multi-market consumer services categories; experience scaling an enterprise account team; Midwest or East Coast based

Benefits

• Own an enterprise account end to end, with the CEO as your sponsor and real authority over how it runs
• Work directly with former Google marketing leaders and a senior specialist bench
• Base salary of $95,000 to $145,000 plus performance bonus
• Fully remote, always, with company-paid medical, dental and vision
• Flexible time off, 12 weeks paid parental leave and paid company summits
• Build the enterprise playbook for an agency that is growing into it