Responsibilities

• Own the long-term success and commercial growth of a portfolio of enterprise clients, with accountability for retention, expansion, and multi-year value creation.
• Develop and execute tailored account success plans that align Later’s capabilities to each client’s strategic business objectives.
• Proactively identify expansion opportunities by deeply understanding client priorities, organizational changes, and market dynamics.
• Partner closely with Sales to support enterprise growth strategies, including renewals, upsells, and strategic expansions.
• Lead high-impact client engagements including executive business reviews, strategic planning sessions, and educational workshops (e.g., lunch-and-learns).
• Serve as the primary point of contact across the full client lifecycle—onboarding, execution, expansion, and renewal—ensuring clarity, momentum, and accountability at every stage.
• Navigate complex, regulated environments with confidence, ensuring solutions meet client requirements while maximizing business value.
• Ensure seamless execution by partnering closely with delivery and execution teams to translate strategy into results.
• Collaborate cross-functionally with Sales, Product, Marketing, Data, and Delivery teams to design solutions that solve real client problems.
• Act as an internal advocate for enterprise clients, ensuring priorities, risks, and opportunities are clearly communicated and addressed.

Requirements

• 6+ years of experience in strategic account management, customer success, or enterprise sales, with direct ownership of revenue retention and growth.
• Proven experience working with enterprise brands in influencer or social marketing, ideally within regulated or highly restricted industries.
• Demonstrated success navigating complex enterprise buying cycles and multi-stakeholder decision-making environments.
• Track record of building trusted relationships with senior decision-makers and anticipating organizational changes.
• Exceptional communication, presentation, and negotiation skills, with the ability to command executive-level conversations.
• Strong operational discipline and time management skills to deliver against KPIs and defined business outcomes.
• Experience working cross-functionally with Sales, Product, Marketing, Data, and Delivery teams.
• Willingness to travel as needed to support key client relationships.

Benefits

• Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.