Email Marketing (CRM) Coordinator at San Manuel | Highland, CA

San Manuel

Email Marketing (CRM) Coordinator

Highland, CA (On-site)

Salary Not AvailableMid Level1+ years expFull time

Posted 5 months ago

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Job Summary

The role coordinates and tracks database marketing campaigns across channels to ensure alignment and timely deployment, while collaborating with CRM and creative teams to deliver consistent guest experiences. It requires multi-channel deployment, content proofing, and strong communication skills, with a focus on confidentiality and regulatory compliance. A prior experience with customer databases is considered a plus.

Job Description

Responsibilities

Is responsible for aggregating and tracking all database marketing campaigns on a shared marketing calendar to ensure that all enterprise teams are aligned and all marketing campaigns are deployed timely and strategically.
Proofs all creative and variable content across channels and communicates/executes necessary changes to ensure accuracy of programs.
Assists CRM team in the deployment of campaigns (email, mobile, etc.) and works to deploy on time.
Works with creative team to brainstorm and design variable content that aligns with the direction of the organization.
Monitors customer journeys across systems to help deliver consistent quality guest experience.
Coordinates database marketing initiatives to share property wide via online tools.
Fields customer and employee calls related to database marketing campaigns.
Performs other duties as assigned to support the eﬃcient operation of the department.

Requirements

High School Diploma or equivalent (GED) required.
Minimum one (1) year of experience in multiple communication channels including direct mail, e-mail, mobile or social media required.
Technical proficiency in MS Office (Word, Excel, Outlook).
Possess excellent oral and written communication skills; strong client interface and presentation skills are preferred.
Demonstrated ability to drive toward results.
Ability to multi-task and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills.
Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations.
Must be personable and professional, capable of using caution and discretion in communication.
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Primary work environment is in a climate-controlled office setting.

Preferred

Prior experience working with a customer database preferred.

San Manuel

Since 1986, Yaamava' Resort & Casino at San Manuel, formerly known as San Manuel Casino, has built a strong reputation as a premier and renowned casino and Southern California’s one-stop destination for entertainment and fun. Millions of guests each year enjoy Las Vegas-style gaming, sumptuous dining, and more than 7,200 of the newest slot machines. With exceptional guest experiences and a multitude of highly rewarding professional careers, it is an anchor for the local economy and among the largest private employers in San Bernardino County. We are proud to be a Great Place to Work-CertifiedTM company! Become a part of our team today!

Founded in 1986

Highland, California, USA

www.sanmanuelcareers.com