Responsibilities

• Send Execution (primary focus)
• Own 6-8 newsletter sends per day across four brands, building each according to documented workflows and the established send calendar
• Execute a mix of RSS-automated and fully manual builds, each requiring property-specific preparation work completed before every send
• Apply editorial judgment to manual properties, drawing on content performance data to inform curation decisions
• Communicate proactively and professionally with editorial, creative, and engineering stakeholders providing timely status updates, flagging blockers early, and escalating issues with clear context
• Administer Pre-Send QA, a checklist that covers copy and content, links and assets, suppression and compliance, audience and list integrity, technical rendering, and scheduling
• Maintain a clear, up-to-date picture of your full send schedule and build windows, and communicate proactively when that schedule is affected.
• KPI & Benchmark Reporting
• Maintain weekly audience snapshots and list health metrics across all properties
• Contribute to bi-weekly KPI reporting, highlighting editorial newsletter metrics and trends

Requirements

• Hands-on experience with Iterable is required. You must be able to navigate campaign builds, audience lists, segmentation, and drag-and-drop templates from day one.
• Experience managing high-volume email production: multiple properties, multiple sends per week, across a mix of automated and manual workflows
• Demonstrated QA discipline: ability to follow a multi-step checklist under time pressure without skipping steps
• Ability to read campaign analytics and identify patterns: open rates, click-through rates, engagement data
• Strong process discipline: documented workflows must be followed exactly; the ability to execute consistently without reinventing the approach is essential
• Clear communication: proactive about flagging blockers, escalating issues, and reporting progress, even when work is incomplete
• Ability to research answers independently using available tools before escalating. Comfort using AI tools and platform-native resources to get unstuck is expected.
• Proficiency in Claude, Google Suite, and Asana

Preferred

• HTML/CSS for email
• Google Analytics for editorial content performance analysis
• Experience with editorial newsletter properties serving Black and multicultural audiences