eCommerce Content & Operations Manager
New Chapter, Inc.
Brattleboro, VT (Remote)
$70K/yr - $85K/yrIn-houseMid level3+ years exp.
2 weeks ago
eCommerce Operations Manager
Honolulu, HI (On-site)
$70K/yr – $80K/yrFull time
Posted 3 months ago
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Job Description
Location: Honolulu, HI
Job Status: Full Time
FLSA Status: Exempt
Reports To: Director of eCommerce
Amount of Travel Required: Occasional
Hawaii Coffee Company is the largest roaster of Kona Coffee in the world and Hawaii's leading supplier of coffee to the Island's hotels, restaurants, and retail stores. The parent company to 5 brands; Lion Coffee, Royal Kona, Hawaiian Isles Coffee Roasters Co., Hawaiian Islands Tea, and KOA Coffee products, which are available throughout the Western US, eCommerce marketplaces, as well as in international markets.
The primary roasting, manufacturing, and distribution facility is located in Honolulu, Hawaii. This same facility houses the corporate office, along with a cafe that offers roastery tours. Hawaii Coffee Company also operates a coffee mill in Kona and sources coffee from numerous other origins, ensuring the highest quality and consistency across all its products.
POSITION SUMMARY
The eCommerce Operations Manager is responsible for driving operational efficiency across all eCommerce sales channels by ensuring accurate inventory planning, seamless order fulfillment, and strong third-party partner management. This role owns inventory forecasting and allocation by channel, oversees purchasing and receiving across multiple locations, and serves as the primary point of contact for 3PL and co-manufacturing partners. The eCommerce Operations Manager plays a critical role in maintaining inventory accuracy through physical counts and reconciliations, resolving discrepancies, and continuously improving processes that support scalable, cost-effective growth.
ESSENTIAL FUNCTIONS
- Drive end-to-end operational efficiency across all eCommerce channels by standardizing workflows, improving data accuracy, and reducing fulfillment friction.
- Identify and implement process improvements that reduce costs, improve speed to customers, and support scalable growth.
- Partner cross-functionally with Finance, Sales, Marketing, Production and Supply Chain to align forecasts, inventory strategy, and promotional planning.
- Own demand forecasting and inventory planning by channel (including, but not limited to: DTC websites, Amazon, and Walmart) to ensure optimal stock levels.
- Maintain accurate inventory availability across all systems and sales platforms.
- Proactively manage inventory risks, including stockouts, overstocks, aging inventory, and expiring products.
- Oversee inbound shipments and receiving across multiple warehouses and locations.
- Ensure timely and accurate system updates for all receipts, transfers, and adjustments
- Plan and conduct physical inventories and cycle counts across all locations.
- Reconcile physical counts against system inventory and investigate variances.
- Partner with Finance to support accurate inventory valuation, COGS reporting, and audit readiness.
- Other duties as assigned.
POSITION QUALIFICATIONS
- Education: Bachelor’s Degree (Four-year college or university). MBA desired.
- 5+ Years of experience in increasingly senior digital marketing and management roles, with experienced in consumer product categories strongly preferred.
- 3+ years of experience in DTC eCommerce and/or Marketplaces (Amazon + Walmart)
- Demonstrated ability to drive revenue growth and innovation in a fast-paced environment.
- Strong analytical skills and knowledge of various analytics tools and platforms, with the ability to summarize key data for C-level executives.
- Hands on experience in managing eCommerce platforms/apps (ex: Big Commerce, ShipStation, Zenventory).
- Excellent communication skills.
- Expertise in partnering across organization to deliver key company goals.
- Leadership experience includes managing and developing team members from a variety of backgrounds. Build strong cross-functional relationships.
- Time management ability to ensure that work is completed within specified time and quality parameters to meet the company demands.
- Computer Skills: To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite applications and syndicated data reporting.
COMPETENCY
- Collaboration - Collaborates positively to effectively build relationships with customers and co-workers to achieve company objectives and contribute to overall organizational success. Works effectively within a diverse environment. Exhibits a positive attitude and contributes to overall team success.
- Organized – Being organized or following a systematic method of performing a task.
- Communication, Oral – Ability to communicate effectively with others using the spoken word.
- Responsible – Ability to be held accountable or answerable for one’s conduct.
- Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
- Accountability – Ability to accept responsibility and account for his/her actions.
- Reliability – The trait of being dependable and trustworthy.
- Friendly – Ability to exhibit a cheerful demeanor toward others.
- Customer Oriented – Ability to take care of the customer’s needs while following company procedures.
PHYSICAL DEMANDS
The physical demands described her are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently required to stand; walk; reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands Lift/Carry
Stand F 10 lbs or less F
Walk F 11-20 lbs F
Sit F 21-50 lbs O
Manually Manipulate F 51-100 lbs O
Reach Outward F Over 100 lbs N
Reach Above Shoulder F
Climb O Push/Pull
Crawl O 12 lbs or less F
Squat or Kneel F 13-25 lbs F
Bend F 26-40 lbs O
Grasp F 41+ O
Speak F
WORK ENVIRONMENT
This job operates in a work environment ranging from air conditioned, low noise office settings, to the manufacturing and warehouse area has a moderate noise level from operating machinery.
REASONABLE ACCOMMODATIONS STATEMENT
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Hawaii Coffee Company
Our fun-loving team members produce award winning coffee and tea to enrich our customers' lives and make Hawaii a better place to live. We work hard and do the right thing.Consumers love our fine Lion, Royal Kona, and Royal Hawaiian coffee sourced from Hawaii and around the world. We are also home of the Hawaiian Islands Tea Company, Hawaii's only locally made tea. More can be learned about these brands at their respective websites.The Hawaii Coffee Company is located in Kalihi on the island of Oahu. Our 55,000 sq. ft. roasting facility is open Monday-Friday with free tours daily; also visit our Lion Café & General Store with a full lineup of coffee drinks and selected coffees.
