Responsibilities

• Own and grow existing customer revenue by optimizing upsell, cross-sell, device upgrade, add-a-line, and add-on product flows across both the BoostMobile.com My Account experience and the Boost Mobile app
• Drive measurable improvements in monetization conversion rates through systematic A/B testing, funnel analysis, and data-informed iteration on page layouts, offer presentation, CTAs, and in-app prompts
• Monitor daily monetization KPIs — upsell conversion, upgrade attach rate, add-a-line take rate, ARPU growth, churn indicators — and identify friction points and revenue opportunities in real time across web and app
• Design and optimize retention-focused customer journeys that reduce voluntary churn by proactively surfacing relevant offers, plan recommendations, and loyalty incentives at key lifecycle moments
• Champion the post-acquisition customer experience by collaborating cross-functionally with product, UX, marketing, and engineering to ensure the My Account web portal and Boost app deliver a seamless, unified monetization experience
• Leverage AI-driven personalization and predictive analytics to deliver dynamic, segment-specific offers and recommendations that maximize customer lifetime value across both digital channels

Requirements

• Minimum Education: Bachelor's degree in Marketing, Business, Analytics, or a related field
• Minimum Experience: 5+ years of ecommerce experience with a focus on customer monetization, retention, or lifecycle revenue growth in a DTC or subscription-based environment
• Required Technical Skills: Must have experience with:
• Web analytics platforms (Adobe Analytics, Google Analytics, or equivalent)
• A/B testing and experimentation tools (Optimizely, Adobe Target, or equivalent)
• Ecommerce platforms (Adobe Commerce/Magento, Shopify, or comparable)
• CMS platforms (Adobe Experience Manager or comparable)
• Customer data platforms (CDPs) for segmentation and personalization
• Mobile app analytics and in-app experience optimization
• Visa sponsorship not available for this role

Benefits

• We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.
• The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.