Ecommerce & Customer Experience Manager at Grandma Lucy's | Rancho Santa Margarita, CA | $60K/yr – $85K/yr

Grandma Lucy's

Ecommerce & Customer Experience Manager

Rancho Santa Margarita, CA (On-site)

$60K/yr – $85K/yrMid Level5+ years expFull time

Posted 3 months ago

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Job Summary

Drive ecommerce operations for Grandma Lucy's across Vendor Central, DTC, and marketing, with hands-on leadership of a small team.

Own Vendor Central processes, content sign-off, and customer communications.
Must-have: 3–5 years in ecommerce with Amazon Vendor Central experience.
Standout: Cross-functional coordination with Ops and Sales and in-office pet-friendly culture.

Job Description

Responsibilities

All Amazon Vendor Central operations (POs management, chargebacks, compliance, issue resolution)
DTC and marketplace operations across all platforms
Day-to-day management of our small but mighty, amazing marketing team
Final sign-off on all content, campaigns, and customer communication implementation
Ensure all of our valued customers are handled with warmth and care
Align email marketing calendar and campaigns so they go out on time
KPI tracking and regular performance reporting
Cross-functional coordination with Ops and Sales

Requirements

3–5 years of ecommerce experience; CPG or pet industry experience a strong plus
Amazon Vendor Central experience required
Experience managing direct reports
Familiarity with email marketing platforms
Experience with ecommerce advertising platforms
Strong written communication skills
Obsessively organized
Self-directed, execution-focused, and reliable

Preferred

Passion for pets is listed as a plus!

Benefits

401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Vision insurance

Grandma Lucy's

Here at Grandma Lucy's, we have been making high-quality freeze-dried pet food and treats from start to finish since 1999 in our very own state-of-the-art kitchen in sunny Southern California. Using only the best whole food ingredients and unique protein varieties, we pride ourselves in giving your pups the foods they deserve! If we could not eat it, we would never serve it to our pets because like you, we are concerned and loving pet parents.

Founded in 1999

Rancho Santa Margarita, California, USA

27 employees (2 in marketing)

www.GrandmaLucys.com