Responsibilities

• Supports existing product listings by identifying potential issues with products, coordinating with marketing, product development, and operations to address concerns, and seeding additional reviews to improve listing health.
• Monitors and responds to customer questions across all eCommerce channels, ensuring timely and accurate responses.
• Reviews ratings and customer feedback to identify trends and potential opportunities to improve product content or customer experience.
• Collaborates with the ratings and reviews syndication partner to ensure our products are being properly published to our partner sites.
• Supports new product launched and ongoing maintenance of product listings across eCommerce channels by working collaboratively within American Textile Company and with outside vendors to gather and publish best-in-class copy, images, video, and rich multimedia where applicable.
• Composes SEO-optimized copy and other written assets for retailer product detail pages (PDPs).
• Reviews product listings for accuracy and completeness, ensuring product information, imagery, and content remain current and consistent across eCommerce platforms.
• Works with content syndication partners to ensure product content is being properly distributed and published to our partner sites.
• Assists in monitoring product listing performance and supports efforts to optimize content for search visibility and customer engagement.
• Maintains organized documentation of content assets, updates, and syndication activities.

Requirements

• Bachelor’s degree, plus 0-2 years of eCommerce, digital marketing, or related experience; equivalent relevant, cumulative work experience will be considered in lieu of a degree
• Understanding of search engine optimization (SEO) principles and eCommerce content best practices
• Experience with keyword research tools
• Familiarity with BazaarVoice, PowerReviews, or other ratings and reviews platforms
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word
• Excellent written and verbal communication skills
• Strong organizational skills with attention to detail
• Ability to work independently as well as collaboratively within a team environment
• Self-motivated with the ability to manage multiple priorities and meet deadlines