E-Commerce Operations & Support Specialist

USA (Remote)

Salary Not AvailableMid LevelFull time

Posted 3 months ago

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Job Summary

Drive ecommerce operations and catalog accuracy across PIM, Amazon, and Shopify.

  • Own product data maintenance, validations, and cross-channel updates
  • Must-have: Syndigo PIM experience and Amazon Seller/Vendor Central handling
  • Standout: Ability to troubleshoot across multiple platforms and improve processes

Job Description

Responsibilities

  • Support product setup and maintenance within PIM systems, including Syndigo
  • Manage product data accuracy across channels (titles, descriptions, attributes, images, pricing)
  • Assist with bulk uploads, updates, validations, and ongoing catalog clean-up
  • Ensure product content meets retailer and marketplace requirements
  • Support daily tasks within Amazon Seller Central and/or Vendor Central
  • Assist with Amazon Marketing Services (AMS) execution and reporting
  • Monitor listings for issues (suppressed listings, errors, missing attributes)
  • Help resolve cases, tickets, and operational issues
  • Assist with product uploads, updates, and site maintenance in Shopify
  • Support collection management, tagging, and basic merchandising tasks

Requirements

  • Experience working with PIM systems, specifically Syndigo
  • Hands-on experience with Amazon Seller Central and/or Vendor Central
  • Familiarity with Amazon Advertising / AMS
  • Experience working in Shopify
  • Strong data entry skills with a high level of accuracy
  • Highly detail-oriented and organized
  • Strong problem-solving skills
  • Comfortable working across multiple platforms and tools
  • Ability to follow established processes while adapting to new workflows

Preferred

  • Experience managing large or complex product catalogs
  • Proficiency in Excel or Google Sheets
  • Experience in a fast-paced eCommerce or agency environment
Riithink Digital Marketing logo

Riithink Digital Marketing

4.4 Glassdoor

Delivering bold digital strategies, the Riithink team comprises the perfect mix of analytical, creative, and off-the-wall thinking. We provide a full range of marketing services including web development, creative design, copywriting, SEO, and content marketing all customizable to your needs. Our strategies pull from numbers, experience, crazy ideas, team chemistry, and a bottomless vat of caffeine. Give us a call and let’s execute.

Founded in 2009
Pittsboro, North Carolina, USA
28 employees (14 in marketing)
76% recommend to a friend

Traffic Signals

Monthly Visitors
1.6K
Traffic Source Mix
Search
30.5%
Direct
37.8%
Referral
8.2%
Social
17.3%
Paid
1.5%

Headcount Trend

Current headcount: ~28

Marketing Team

Marketing Team Size
10 (36% of company)
Median Career Experience
10 years
Median Tenure
4.5 years