A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for serving as voice-of-the-customer to drive website adoption and conversion rates for customers and field associates. Ensures the website drives conversion rates and increases sales revenue.  Translates technical and branch implications into business implications.  Coordinates and leads efforts with Product, UX, Engineering and PMO teams to ensure features and capabilities are delivered in a way that optimizes performance and business value. Recommends and coordinates new technologies to accelerate revenue growth.

Major Tasks, Responsibilities and Key Accountabilities

• Builds relationships through collaborating with customers, field associates, supply chain, category management, vendors, IT/engineering and operations teams to deliver the common eComm  business goals.
• Coordinate with district/regional leadership to increase website adoption, develop enhancements that improve workflow and customer experience.
• Contributes to the annual eComm plan to include qualitative and quantitative goals, strategic partnerships, messaging and operational support.
• Creates and implements operational processes to drive optimal eComm customer adoption, satisfaction and revenue.
• Analyzes, identifies, and categorizes customer issues and prioritize and channel it to appropriate teams for resolution, as it relates to onboarding , website features, sales operations at a branch level.
• Communicates to all levels of business for customer feedback updates, revenue goals, status updates on projects.

Nature and Scope

• Solutions require analysis and investigation.
• Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
• Manages a group or team of professional individual contributors and/or indirectly supervises support staff. 

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time. 

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications

Preferred Qualifications
• Technical acumen, effective communication.
• Experience with e-commerce platforms, such as Optimizely and Magento.
• ERP knowledge, Oracle.
• Experience with TradeCentric and PunchOut solutions.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.