Senior Strategist, Commerce Operations
Tinuiti
USA (Remote)
$100K/yr - $115K/yrAgencyFull-timeSenior level4+ years exp.
4 months ago
E-Commerce Operations Manager
USA
Salary Not AvailableFull time
Posted 2 weeks ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
E-Commerce Operations Manager
We are now accepting applications for a qualified E-Commerce Operations Manager at Belmont University.
Employment Type
Staff
Internal Job Category
Non-Exempt (Staff)
Full-Time
Department
Bruin Shop
Hours
37.5
Primary Duties and
Responsibilities:
Responsibilities:
Position Summary:
The E-Commerce Operations Manager is responsible for the end-to-end performance of the BruinShop’s online retail operations, including website maintenance, product merchandising, order fulfillment, and customer loyalty program administration.
This role ensures operational accuracy, efficiency, and a high-quality customer experience across all digital touchpoints.
In collaboration with Buying, Marketing, and campus partners, the manager drives alignment between online merchandising and business goals. This position requires strong ownership, resourcefulness, and a continuous improvement mindset to optimize systems, processes, and results.
Primary Responsibilities:
- Manage the day-to-day maintenance of the BruinShop website, ensuring product information, pricing, images, descriptions, and inventory availability are accurate and current. Maintain product organization, categorization, and digital merchandising to ensure an intuitive and seamless customer shopping experience. Develop working expertise in the website, ERP, and POS platforms to support ongoing maintenance, troubleshooting, and system enhancements. Lead efforts to maintain website accessibility, ensuring compliance with ADA requirements and recognized accessibility standards (e.g., WCAG).
- Collaborate with the Buying Team and Store Director to manage online assortment, inventory presentation, promotional pricing, and clearance strategies. Optimize product descriptions, featured collections, and product placement to improve customer engagement and conversion. Monitor website performance using analytics to identify opportunities to improve merchandising effectiveness, customer experience, and revenue. Conduct regular website audits and implement improvements based on customer behavior, sales trends, and industry best practices. Research emerging e-commerce tools and best practices and recommend solutions to improve operational efficiency and website performance.
- Partner with the Manager of Marketing and Communications to coordinate website content, homepage updates, promotional campaigns, and seasonal messaging. Develop and maintain webpages highlighting BruinShop ambassadors, student designers, photographers, and other brand partners to strengthen engagement and brand storytelling. Collaborate with internal stakeholders to ensure alignment across merchandising, marketing, and operational priorities.
- Oversee the end-to-end order fulfillment process, including order processing, packaging, shipping, and delivery. Monitor fulfillment performance metrics such as accuracy, timeliness, and cost, implementing improvements as needed. Develop and maintain fulfillment procedures and standard operating processes to ensure efficiency and scalability. Coordinate daily shipping operations with carriers including UPS, USPS, and FedEx, and resolve shipping-related issues. Provide customer support via phone and email regarding orders, returns, and product inquiries. Manage daily sales transactions and maintain accurate records of orders, inventory, and fulfillment activity. Provide day-to-day direction to student employees supporting fulfillment operations.
- Serve as the primary administrator and subject matter expert for the Cub Club Rewards program. Manage member accounts, including point adjustments, reward redemptions, and issue resolution. Monitor program performance and engagement metrics, identifying opportunities to improve participation and retention. Partner with Marketing and Communications to support promotions, enrollment initiatives, and customer communications. Evaluate program structure and recommend operational improvements to enhance the member experience.
- Support store operations by performing opening and closing procedures and operating the point-of-sale system as needed. Provide cashier support during peak periods, events, and staffing shortages. Assist with receiving, stocking, and general merchandise inventory management as required. Provide flexible operational coverage to support overall store and e-commerce business needs.
- Provide leadership, training, and day-to-day guidance to student employees supporting e-commerce and fulfillment operations. Foster a culture of accountability, collaboration, and continuous improvement. Cross-train with key campus partners and internal managers to ensure operational continuity across functions. Coordinate with Marketing, Buying, IT, and external vendors to ensure alignment of e-commerce initiatives and system operations.
- Other duties as assigned.
Required Qualifications:
Belmont University seeks to attract and retain highly qualified faculty and staff who will support our mission and vision. As a Christ-centered and student-focused community, we aim to:
Required Education
Vocational or technical training or degree required. Bachelor's degree preferred. Relevant combination of education and experience considered.
Required Experience
E-Commerce Management and Website Maintenance experience preferred.
The selected candidate will be required to complete a background check satisfactory to the University.
Belmont University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Belmont University
Located two miles from downtown Nashville, Tennessee, Belmont University comprises nearly 9,000 students from every state and 33 countries. Nationally ranked and consistently recognized by U.S. News & World Report for innovation in higher education, the University offers more than 115 areas of undergraduate study, 41 master’s programs and five doctoral degrees. With a focus on whole person formation and data-informed social innovation, Belmont is committed to forming diverse leaders of character equipped to solve the world’s complex problems. For more information, visit www.belmont.edu.
