Sr. Manager, eCommerce, Direct-to-Consumer (DTC)
OLIPOP PBC
USA (Remote)
$135K/yr - $155K/yrIn-houseFull-timeSenior level12+ years exp.
19 hrs ago
E-Commerce Coordinator (Remote)
West Hollywood, CA (Remote)
Salary Not AvailableEntry Level1+ years expFull time
Posted 1 day ago
Job Summary
Own ecommerce operations and customer experience workflows, coordinating with the Ecommerce Manager and Brand team to monitor storefronts, orders, reviews, and account health while driving issue escalation and continuous improvement.
- Focus on optimizing listings, pricing, and promotions
- Escalate issues and manage order-related inquiries
Job Description
Responsibilities
- Ecommerce Operations
- Monitor storefronts, product listings, inventory, pricing, promotions, and account settings for accuracy.
- Assist with ecommerce account audits and identify issues that require attention.
- Maintain accurate trackers, documentation, and operational records.
- Escalate issues and risks to the Ecommerce Manager and Brand team.
- Customer Experience
- Monitor and assist with customer messages across ecommerce platforms.
- Support customer service teams and VAs with customer escalations.
- Monitor customer experience issues and identify recurring concerns.
- Assist with resolving order-related customer issues in coordination with the appropriate teams.
Requirements
- 1-3+ years of experience in ecommerce, marketplace operations, customer service, digital commerce, or a related field.
- TikTok Shop/Seller Center experience strongly preferred.
- Amazon Seller Central and FBA experience is a plus.
- Experience with FBT or other third-party fulfillment programs is a plus.
- Experience with ecommerce customer service, order management, returns, refunds, or reviews preferred.
- Comfortable working with spreadsheets, trackers, and ecommerce platforms.
- Strong attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Able to identify issues and escalate them appropriately.
- Comfortable learning new platforms, tools, and processes.
Benefits
- Career Growth: Join a rapidly growing business with significant opportunities for career advancement and professional development.
- Competitive Compensation: Earn a competitive base salary (depending on experience and skill set), plus eligibility for a performance-based annual bonus
- Time Off & Flexibility: Take advantage of Flexible PTO, paid holidays, and paid sick leave to support a healthy work-life balance
- Retirement Benefits: Plan for the future with a 401(k) retirement savings program
- Comprehensive Healthcare: Access competitive medical, dental, and vision insurance for you and your family.
- Team Perks: Stay fueled with weekly catered team lunches plus a meal stipend provided twice per week.
Salaries
Ecommerce Marketing median pay in the United States
Most pay falls between $75K and $132K. Based on 539 salaries.
Marketing Team
Marketing Roles Posted (Last 30 Days)
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