Responsibilities

• Coordinate and execute all donor-facing communications, including direct mail appeals, acknowledgements, newsletters, impact reports, and campaign messaging.
• Keep donor emails current.
• Support Director of Communication in translating program outcomes into clear, compelling stories that highlight impact and transformation.
• Support staff in executing donor touchpoints, impact updates, and special acknowledgements or donor-specific outreach.
• Manage donor tracking in the CRM, including list management and communication tracking.
• Enhance donor information for more accurate outreach.
• Provide weekly reports to directors.
• Ensure accuracy of donor communication preferences and outreach records.
• Manage donation processing:
• Process incoming donations, including contacting donors to update credit card information, administer end of year giving statements, and manage thank-you process.

Requirements

• Associate’s degree or equivalent experience; bachelor’s degree preferred.
• Experience in database management.
• Experience with CRM platforms and proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong written, verbal, and interpersonal communication skills.
• Exceptional attention to detail and organizational skills.
• Comfortable working collaboratively across teams.

Preferred

Benefits

• This position works out of the organization’s headquarters in LaGrange, KY.
• 8 company-selected holidays and 10 days/year of paid leave, to be used as desired, with supervisor’s pre-approval.
• Employee must furnish his/her own computing and communications technology.
• Employee has option of participating in employee health insurance and/or 401k program.