Responsibilities

• Create and maintain a strong culture of safety.
• Monitor all flights in progress for possible delays, weather, flight cancellations, and communicate accordingly.
• Input arrival and departure information and code delays into a data entry system.
• Monitor the station’s ground to ground radio system, and effectively communicate information.
• Monitor the air to ground radio system with inbound and outbound flight crews on special services needed.
• Plan for and coordinate aircraft tows, deicing priorities, and act as the liaison between other departments and station operations.

Requirements

• Strong diplomacy, problem solving, and teamwork skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to provide quality internal customer service.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to obtain airport security clearance.
• Ability to communicate in English.

Preferred

• A minimum of 1 year of customer service or community service experience.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off