Division Manager - Communications, Customer Experience, History, and Special Events

Virginia, USA (On-site)

$89K/yr – $120K/yrManager7+ years expFull time

Posted 2 weeks ago

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Job Summary

Own community-facing programs for CHASE by coordinating communications, history, and special events to unify residents and staff and protect the division’s reputation across partners.

Ownership: Manage departmental goals, policies, budgets, and operations for communications, customer engagement, history, and events.
Stakeholders: Build and sustain partnerships with schools, vendors, county staff, and community groups while handling inquiries and complaints with clarity.
Delivery: Lead cross-channel campaigns and events with a focus on accessibility and timely information for residents and staff.

Job Description

Responsibilities

This position is responsible for leading and managing all aspects of the Chesterfield County Parks and Recreation CHASE Division, which includes Communications and Customer Experience, History, and Special Events.
The CHASE Division Manager plays an integral role in the department’s ongoing efforts to unify the community, provide services and events that celebrate history and culture, and distribute critical information to county residents and staff.
Demonstrated ability to operate a personal computer, related software, and other standard office equipment; communicate effectively both orally and in writing; develop and maintain effective working relationships with internal and external customers; apply critical thinking skills and make sound decisions, including under pressure; develop and sustain partnerships with various organizations and county departments; and present ideas and recommendations clearly and concisely.
Represents the department to the general public, school representatives, community groups, county staff, vendors, contractors, and other internal and external stakeholders.
Participates in the development and implementation of departmental goals, objectives, policies, and standards affecting operations, ensuring compliance with policies and procedures.
Assists in the development and administration of budgets for assigned facilities, services, and programs.
Responds to and resolves inquiries and complaints related to the division’s programs, activities, events, operations, projects, and plans.
Supervises, trains, and evaluates the work of the division’s professional staff.
Performs other work as required.

Requirements

Bachelor’s degree in recreation, history, marketing, or a related field; seven years of experience in marketing, special events, community engagement, and annual marketing campaigns; and three years of direct supervision and management experience; or an equivalent combination of training and experience.
Considerable knowledge of the principles and practices of communications and customer engagement, programming, historical resources, and special events.
Working knowledge of strategic planning principles and methodologies to develop, plan, market, organize, and coordinate comprehensive events at various facilities throughout Chesterfield County.
Current valid driver’s license and good driving record required. Based on the Virginia point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview.
Pre-employment drug testing, FBI criminal background check and education/degree verification required.

Benefits

For Information On County Benefits, View Employee Benefits Summary.
Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion

Chesterfield County

Chesterfield County is a local government adjacent to Richmond, VA with a population of approximately 350,000, encompassing 436 square miles. We provide a wide range of award winning municipal programs and services including public safety, health and welfare, parks and recreation, cultural activities, community development, water and wastewater services, and public health. Programs and services are delivered in a variety of ways - in person, on-line, by telephone and mail, via print and electronic media, as well as physical facilities (parks, libraries, airport, etc.) through a diverse and talented workforce. Chesterfield is truly a great place to live, work and play and our strength is reflected in the insightfulness, generosity and diversity of its community members.

USA

2.5K employees (46 in marketing)

www.chesterfield.gov