Responsibilities

• Own the full lifecycle of the client-facing SaaS products hosted on AWS — from infrastructure design and deployment through ongoing operation, optimization, and support.
• Architect, implement, and maintain scalable, resilient AWS environments (compute, storage, networking, databases, backups) with clear separation across development, staging, and production.
• Lead high-availability and disaster-recovery (HA/DR) design, including backup, failover, and recovery procedures, to meet client and contractual uptime commitments.
• Manage infrastructure-as-code (e.g., Terraform), CI/CD pipelines, and controlled promotion paths between environments.
• Own observability — metrics, logging, tracing, and alerting — and drive continuous improvement of platform performance and cost efficiency (FinOps).
• Maintain and continuously mature the platform's security posture , ensuring controls are designed, implemented, evidenced, and audit-ready.
• Own SOC 2 compliance for the platform — partnering with Information Security and external auditors to sustain Type I and progress toward Type II attestation.
• Enforce least-privilege identity and access management (AWS IAM), encryption in transit and at rest, secrets management, and tamper-evident audit logging.
• Coordinate third-party penetration testing, vulnerability management, and remediation within defined risk timelines.
• Ensure client-facing security, data-handling, and confidentiality requirements are met and clearly documented for client assurance.

Requirements

• Hands-on track record — the candidate must be a practitioner who has personally implemented and operated a product on AWS infrastructure , not solely a manager of others who do.
• Demonstrated experience implementing a product on AWS (compute, networking, databases, IAM, IaC) from build through production operation.
• 7+ years in IT / platform engineering / cloud operations, including 3+ years operating production workloads in AWS.
• Prior leadership or people-management experience, ideally leading external IT, DevOps, SRE, or platform engineering functions.
• Strong working knowledge of SOC 2 (and adjacent frameworks) and the practical implementation of the underlying controls.
• Experience with infrastructure-as-code (Terraform), CI/CD pipelines, and cloud security best practices (least-privilege IAM, secrets management, logging/audit).
• Proven ownership of production reliability — SLAs, incident response, on-call, and HA/DR.
• Excellent communication skills — equally comfortable with hands-on technical teams and C-suite stakeholders.
• Experience delivering a client-facing / commercial SaaS product (multi-tenant, externally sold).
• Experience productionizing AI / LLM-enabled features and governing AI usage, data handling, and cost.

Benefits

• Real Chemistry offers a comprehensive benefit program and perks, tailored to your region.
• Globally, this includes offices in our key markets with free snacks to keep you running all day long.
• generous holiday and paid time off
• options for private medical, dental, and vision plans
• support in saving for the future
• mental wellness coaching and support
• access to more than 13,000 online classes with LinkedIn Learning
• Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate.