Responsibilities

• Lead the planning and execution of regional communications that support business priorities, leadership visibility, associate engagement, and market presence
• Partner with regional leaders and cross-functional stakeholders to develop communication plans, messaging frameworks, and content aligned to key initiatives and milestones
• Write, edit, and publish content across channels including email, intranet, newsletters, presentations, announcements, and external-facing materials as needed
• Manage the end-to-end awards process, including identifying opportunities, gathering inputs, developing submission content, coordinating reviews, and tracking outcomes
• Build and maintain an awards calendar and submission pipeline that aligns recognition opportunities to business achievements, innovation, and leadership priorities
• Develop concise, credible, and audience-focused messaging that translates complex information into clear communications for internal and external audiences
• Track communication and awards performance using measurable outcomes, stakeholder feedback, and reporting to improve future planning and execution
• Ensure communications and awards materials are accurate, timely, and aligned to the Fiserv brand voice and review standards

Requirements

• 8+ years of experience in communications, public relations, corporate communications, employee communications, marketing communications, or a related field
• 8+ years of experience writing, editing, and publishing content for multiple audiences across internal and external communication channels
• 8+ years of experience developing communication plans, messaging frameworks, and content strategies for business initiatives in complex organizations
• Experience managing award submissions, recognition programs, nominations, or similar high-visibility content processes
• Experience partnering with senior leaders and cross-functional stakeholders to gather inputs, align messaging, and deliver communication outcomes
• Bachelor's degree

Preferred

• Experience supporting regional or international communications programs
• Experience in financial services, payments, fintech, or a regulated industry
• Experience with intranet platforms, content management systems, project tracking tools, or analytics dashboards
• Experience supporting executive communications, thought leadership, or event-related communications

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.