Responsibilities

• Support the execution of critical communications plans for the CX team
• Develop, manage, and deliver communications collaboratively with stakeholders and subject matter experts, including talking points, presentations, organizational announcements, social media, and digital content
• Manage the CX Communications Editorial Calendar
• Support and partner on the planning and execution of audience growth campaigns across video, social media, newsletters, paid channels, and other emerging platforms
• Conduct market research and monitor industry trends to identify opportunities to drive influence and impact across internal and external communications
• Leverage strong writing and storytelling skills to support executive content for multiple platforms, including bylines, social media and event presentations
• Identify key audiences and determine the most effective communication channels.
• Ensure clear tracking and measurement processes for all executive communications programs and activities
• Prepare and managing messaging documents and briefing materials while maintaining highest levels of information integrity and accuracy
• Build and maintain comprehensive project plans, timelines, milestones, and delivery trackers

Requirements

• 7+ years of experience in a communications role, ideally within technology or a B2B environment
• Bachelor’s degree in Communications, Marketing, Business, or related field; or equivalent work experience.
• Self-starter with proven ability to manage multiple, competing priorities
• Exceptional writer, editor and storyteller with ability to develop a compelling narrative and messages
• Strong analytical skills and comfort working with performance data and reporting tools
• Experience working in a fast-paced environment, supporting multiple strategic priorities simultaneously
• Interest and passion in podcasts / vodcasts, storytelling, and digital media
• Experience in integrated communications, preferably within a technology organization or agency
• High degree of AI fluency and able to use technology to reimagine processes and drive positive outcomes
• Strategic, analytical and strong communication skills, as well as being able to relay technical information/data/results

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next