Responsibilities

• Own launches end-to-end for AI Control Tower, from planning and messaging through execution, working closely with product, comms, and campaigns to make every release land with impact.
• Drive web and digital presence, shaping how AICT shows up on servicenow.com and across digital properties, working with web and creative teams to keep the story sharp, current, and conversion-focused.
• Partner on demand gen and digital campaigns with campaign and field marketing to build and optimize programs that generate real pipeline, using messaging and content that make AICT impossible to ignore.
• Create the content engine with briefs, web copy, launch assets, sales enablement, campaign content that fuels every team touching AICT in market.
• Translate a technical, fast-evolving product into a clear story for governance, security, and IT leaders. You don't need to be an engineer, but you need to genuinely get the AI governance/security space and be excited to go deeper into it.
• Work closely with VP+ stakeholders across Product, Engineering, and to make sure launches, campaigns, and content are always grounded in where the product and the market are actually heading.
• Bring AI into how you work. Use AI tools strategically in your own day-to-day to draft, research, ideate, and produce content, and bring what you learn back to the team so PMM gets faster and sharper as a group.
• Be a builder on a builder's team. This is a leadership opportunity to shape how ServiceNow markets one of its most important product lines, with real room to bring in fresh ideas and best practices.

Requirements

• 8+ years in product marketing, with strong chops in launches, web, content, and digital/demand gen campaigns for B2B tech.
• Real enthusiasm for AI, security, and governance. You read about this stuff for fun, not just for work.
• You use AI tools yourself, already, to work smarter and faster, and you're excited to bring that fluency to a team that wants to keep leveling up.
• Comfort getting technical enough to talk credibly with product and engineering.
• A track record of running with ambiguity and multiple moving pieces without losing the thread or the fun.
• Sharp writing and storytelling instincts. You can make a complex product sound clear, human, and exciting.
• Experience collaborating with senior stakeholders with confidence, bring clarity and alignment across different perspectives and priorities.

Benefits

• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan and family leave programs