Director, Prepaid & Digital Wallet Go to Market

Miami, FL (Hybrid)

$185K/yr – $205K/yrDirector/Executive10+ years expFull time

Posted 10 days ago

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Job Description

Responsibilities

  • Lead the go-to-market strategy, revenue plan, and growth delivery for US Prepaid and Digital Wallet.
  • Partner with North America Sales to drive retail acquisitions for these products. This includes developing sales materials, sales campaigns and promotions and driving pipeline development.
  • Actively engage with sales teams and agents to help drive product sales. Create tools, training and collaterals to support sales teams and drive adoption.
  • Drive digital acquisitions for prepaid cards and wallets. Actively manage funnel performance, and partner with marketing, risk and product teams to optimize performance of digital channels (e.g., placements, approval rates).
  • Develop and execute strategies to drive repeat usage and retention, including pricing promotions, marketing campaigns, and influencing product experience.
  • Lead performance measurement by defining KPIs, monitoring results and optimizing go-to-market plans based on data insights.
  • Manage value proposition and product positioning. Drive initiatives to enhance product construct to remain market competitive
  • Manage overall financial outcomes/results for US Prepaid and Digital Wallets.
  • Work cross-functionally with leaders from platform, product and technology, legal, compliance, agent network, partnerships, and others to enable products that are competitive in the market.
  • Collaborate with internal stakeholders to influence product innovation, customer experience enhancements, and marketing strategies.

Requirements

  • 10+ years of experience in general management, business strategy, or marketing roles, ideally within financial services or payments required. Prepaid experience, digital wallet or digital banking experience strongly preferred
  • Proven track record in go-to-market strategy and execution at a senior level
  • Capable of defining a strategic approach/roadmap for Prepaid and Digital Wallets
  • Ability to define and deliver revenue and expense plans
  • Proven experience leading cross-functional teams and driving measurable business outcomes.
  • Strong commercial and financial acumen with experience in pricing, forecasting, and P&L oversight.
  • Deep understanding of prepaid card (e.g., issuers, processors, compliance) and digital wallet ecosystems
  • Demonstrated ability to influence across organizational levels and manage complex stakeholder relationships.
  • Deep understanding of lifecycle marketing and digital customer experiences
  • Bachelor’s degree required, MBA or equivalent advanced degree preferred

Benefits

  • You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global - benefits/) . Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
  • Your United States – specific benefits include:
  • - Family First Program
  • - Medical, Dental and Life Insurance
  • - Tuition Assistance Program
  • - Parental Leave
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Western Union

3.7 Glassdoor

Many know us as the most trusted way to send money to friends and family overseas and across borders, but we're much more than that. Our talented teams around the world are building new ways to send, save and spend money. Wherever you are in the world, in whatever currency you choose, we're evolving our services to meet the demands of tomorrow. We're here for what's next. When our teams make more financial services accessible to people everywhere, we help more people prosper, transforming lives and communities.

Founded in 1992
Denver, Colorado, USA
15K employees (545 in marketing)
68% recommend to a friend
60% CEO approval

Traffic Signals

Monthly Visitors
9.5M
Monthly Google Ads Budget
$615.5K
Traffic Source Mix
Search
39.5%
Direct
56.7%
Referral
2.6%
Social
0.5%
Paid
0.7%

Headcount Trend

Current headcount: ~15.2K

Marketing Team

Marketing Team Size
423 (3% of company)
Marketing Roles Posted (Last 30 Days)
2

Funding

Total Funding
$800M
Last Raise
$800M
Post IPO Debt, 2 months ago

Funding History

  • Jan 2026
    Post IPO Debt • $800M

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