Responsibilities

• Serve as the primary client contact and strategic lead across a designated brand portfolio
• Lead client calls, communications, and project planning with clarity, poise, and precision
• Build strong relationships with founders, CMOs, and marketing leads at client companies
• Interpret client objectives and translate them into clear deliverables and timelines
• Identify key opportunities for visibility, campaign alignment, and PR integration
• Escalate and resolve issues quickly and professionally
• Ensure client satisfaction and retention through proactive support and strategic counsel
• Manage and mentor 3-5 team members across Earned, Commerce, and Sponsored workstreams
• Assign and monitor priorities across campaigns, launches, and ongoing retainer work
• Coordinate cross-functional pod meetings and support cross-role collaboration