Responsibilities

• Strategy & Vision - Define and evolve the end-to-end member value strategy, ensuring T-Mobile’s portfolio delivers on “It’s Better Over Here” by expanding what best value means in customers’ everyday lives while driving competitive separation
• Strategy & Vision - Innovate on how we deliver benefits to our members
• Strategy & Vision - Drive best practices in loyalty economics to ensure every investment in benefits drives outsize member and business value
• Strategy & Vision - Establish enterprise governance, prioritization, and investment guardrails to drive clarity and disciplined decision-making across a complex, multi-vertical ecosystem
• Strategy & Vision - Translate customer insights, competitive dynamics, and emerging partner ecosystems into forward-looking strategies that unlock new sources of engagement and growth
• Grow the Business - Grow adoption of benefits while managing the economics
• Grow the Business - Establish and operate a robust measurement framework to ensure every benefit is connected to a consumer and business growth outcome, enabling governance of the portfolio
• Grow the Business - Establish business management systems to read and react to benefit performance
• Grow the Business - Drive high-quality customer engagement at scale, growing an active, repeat user base through compelling, high-frequency value propositions
• Grow the Business - Partner with Business Development and Product to bring new partner-powered experiences to market, accelerating growth through a scaled and differentiated ecosystem
• Executive Enterprise Leadership - Operate as a highly effective enterprise leader and connector, aligning Product, Marketing, Partnerships, and Finance around a unified portfolio vision and roadmap
• Executive Enterprise Leadership - Lead, develop, and inspire a team, fostering a culture of ownership, accountability, and GM-level thinking across vertical leaders
• Executive Enterprise Leadership - Influence senior stakeholders through clear, structured communication and strong executive presence, driving alignment on complex, high-impact decisions
• Executive Enterprise Leadership - Champion a servant leadership mindset, removing friction, enabling teams to execute, and building trust across a highly matrixed organization
• Brand & Experience - Bring T-Mobile’s brand promise of “It’s Better Over Here” to life by translating best value into tangible, everyday experiences customers can easily understand and access
• Brand & Experience - Ensure the portfolio delivers a seamless, intuitive, and compelling end-to-end experience, with value surfaced clearly across all customer touchpoints
• Brand & Experience - Define and uphold experience standards and design principles that drive consistency, quality, and differentiation across all verticals and partnerships
• Brand & Experience - Continuously optimize how value is packaged, communicated, and delivered to maximize customer preference, engagement, and loyalty
• Team Leadership - Coach and develop direct reports
• Team Leadership - Drive positive team culture

Requirements

• Bachelor’s Degree in Marketing, Business Management or equivalent
• 10+ years’ progressive experience in Loyalty, including program design, product marketing, lifecycle, brand marketing, product management, or partnerships
• Experience in loyalty economics, including portfolio optimization and integration with core business performance
• Experience establishing and growing new loyalty business models
• Budget responsibility
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Full and part-time employees have access to the same benefits when eligible.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
• To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.