Director, Policy Communications — WhatsApp

Responsibilities

• Set and own the global policy comms strategy and annual plan, aligned to WhatsApp and Meta priorities.
• Build long-term narratives and campaigns on encryption, safety, and privacy through press, op-eds, executive thought leadership, reports, and third-party validators.
• Lead comms for integrity, privacy, and policy-sensitive launches from narrative through country rollout to measured results.
• Develop WhatsApp executives as credible voices with policymakers, media, civil society, and academics.
• Build relationships with top policy, tech, and privacy reporters, plus influential opinion-makers globally.
• Partner with Public Policy, Legal, Privacy, Integrity Product, and Marketing to anticipate regulatory moments and shape the environment ahead of them.
• Own issues and crisis comms strategy for integrity, privacy, and policy, and serve as the senior escalation point for SEV comms.
• Lead rapid response to regulatory actions, legislative developments, government demands, litigation, investigations, and critical coverage.
• Maintain scenario planning, reactive messaging, and playbooks for high-risk issues, such as encryption challenges, misinformation, scams, and data-protection inquiries.
• Counsel senior leaders and cross-functional partners on communications risk and the trade-offs in product and policy decisions.

Requirements

• 12+ years of communications experience in policy, regulatory, privacy, or issues/crisis communications, in tech, government, agency, or a related field
• Track record of leading high-stakes, global proactive campaigns and crisis response
• Deep understanding of technology policy, privacy, encryption, and online safety debates
• Experience managing and developing teams, including people managers
• Exceptional judgment, writing, and executive counsel skills

Preferred

• Experience in government, regulatory affairs, or policy communications in multiple regions
• Established relationships with tier-1 policy and tech media globally
• Experience with end-to-end encrypted or messaging products
• A strong, well-staffed team and trusted partnerships with Policy, Legal, and Integrity