Responsibilities

• Customer/Client Management: Builds relationships with mid to senior level stakeholders at clients; builds capabilities and serves as customer relationship manager
• Vendor Relationship Management: Approves vendor selections and scopes; oversees the team meeting with vendors; brings own expertise to vendor selection
• Discipline-Specific Tasks: Ensures departmental standards and process are customized to fit the specific needs of assigned clients and are implemented across all campaigns; advises on and/or conducts advanced setup, troubleshooting, and optimization; vets vendor capabilities through RFIs and demos
• Platform Reporting: Supervises design of reporting dashboards and develops presentations to ensure results are clearly communicated. Owns accuracy of all reporting
• Solutions Innovation: Develops long-term solutions for clients including custom data management solutions and data solutions
• Has accountability for the performance and business results of multiple client accounts; guides account decisions, strategies and thought leadership, budget spending and staffing for region
• Tactically manages multiple teams of subordinate managers; has responsibility for hiring, performance appraisals, coaching and career development
• Establishes and monitors standards, processes, and communications; develops departmental plans, business, and/or organizational priorities

Requirements

• Proven track-record of successfully seeking out and curating new business relationships and/or solutions; developing solutions using new or existing processes
• Experience building team, providing mentorship and navigating how to manage up/down/ laterally (e.g., ability to navigate and be effective with multiple personalities)
• Proven ability to assess and rank issues and tasks in order of importance for taking action
• Experience serving as the first point of escalation in client issues Owns full IPG relationships for clients across all lines of business.
• Advanced knowledge of technology or measurement ad tech solutions, including platforms
• Intermediate knowledge and skills in data analysis
• Confident collaborating with others and creating environment to welcome others’ ideas
• Experience with Project / Account Management
• Advanced communication skills; clear and succinct communication

Preferred

• Advanced ability to anticipate, recognize and clearly define problems using various techniques to systematically analyze, weigh alternatives and propose solutions
• Experience with managing existing business relationships, partnerships, and alliances internally and externally
• Applies a solid foundation to varying situations
• Applies advanced knowledge and perceives deviations from the normal pattern

Benefits

• We offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family.