Responsibilities

• Own social channel planning, governance, and a centralized content calendar across LinkedIn, X, YouTube, Instagram, TikTok, and emerging platforms.
• Build integrated strategies around our platform and the use cases and outcomes it supports, product launches, sponsorships, events, regional campaigns and thought leadership, and turn them into repeatable, multi-format content engines.
• Connect storytelling directly to business growth using account-based marketing (ABM) principles.
• Champion AI as a core capability: use tools like Brandwatch and other AI and social listening platforms to accelerate content creation, sharpen audience insight, and scale output.
• Build and manage social programs for internal C-suite and senior software leaders, and grow FICO's developer community presence alongside corporate and executive audiences.
• Drive measurable growth in followers, engagement, and reach within our desired target audience
• Partner with your Scores peer on employee advocacy and sponsorship strategy that serve both sides of the business.
• Partner with Field Marketing, Corporate Communications, SEO/GEO, and Paid Media on a regular cadence to support integrated campaigns and own the measurement framework and KPIs you report to senior leadership.

Requirements

• 10+ years of proven experience managing social media programs for complex, global organizations, ideally in software or fintech, with a mix of agency and in-house experience preferred.
• A track record of building strategies around follower growth and engagement, executive thought leadership, and integrated marketing campaigns, with clear ties to business outcomes like pipeline and revenue growth.
• Experience building and scaling practitioner and c-suite growth and engagement, with demonstrated success growing followers, engagement, and executive influence organically.
• Deep knowledge of LinkedIn and enterprise social best practices, strong analytics and reporting skills, and experience with social listening tools such as Brandwatch.
• Strong storytelling via video and writing skills, with experience presenting to executive stakeholders.
• A hands-on, out-of-the-box thinker, comfortable writing copy, building calendars, and running campaigns, with the follow-through to deliver results.

Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $115,500 to $181,500 with this range reflecting differences in candidate knowledge, skills and experience.