Responsibilities

• Own the operating performance of the Media organization.
• Lead senior media leaders, establish the systems and standards that govern media delivery, and build the organizational structure required to support continued growth.
• This is not an account management role. Your primary responsibility is to make the entire Media Buying organization better.
• Build the Media Operations function: define how Media Operations should work across teams, clients, and levels of leadership; establish the operating model, responsibilities, standards, KPIs, and management rhythms required for consistent execution.
• Build and lead the management organization: lead Media Operations Managers, Senior Managers, and other senior leaders; set expectations for leadership performance and build a strong management layer capable of operating independently.
• Create scalable systems: build and continuously improve the systems used for media execution, quality assurance, performance management, reporting, training, escalation, and resource planning; determine where standardization creates leverage and where teams need flexibility.
• Own organizational capacity: work with executive leadership on hiring plans, organizational structure, resource allocation, and capacity forecasting; ensure the organization can support growth without creating unnecessary cost or operational complexity.
• Improve business performance: connect operational decisions to client outcomes and company economics; identify opportunities to improve productivity, quality, retention, margins, and team performance.
• Partner with executive leadership: work closely with the executive team and other functional leaders to ensure Media Operations supports the broader direction of the business; bring clear recommendations rather than simply reporting problems.

Requirements

• 9+ years of experience in paid media, performance marketing, growth, or a related field
• 4+ years leading multiple media teams or managers
• Extensive e-commerce and performance marketing experience
• Experience managing significant media portfolios
• Demonstrated experience building operating systems and organizational processes
• Experience with workforce planning, hiring, performance management, and leadership development
• Strong commercial and analytical judgment
• Experience working directly with executive leadership
• Experience in an agency, growth, performance marketing, or high-volume client environment