Responsibilities

• Lead and manage Zen Media’s marketing and operational strategy, ensuring alignment with company goals.
• Oversee execution of B2B marketing campaigns across PR, digital, content, and paid media channels.
• Manage and mentor cross-functional teams to ensure excellence in delivery and client satisfaction.
• Develop and refine operational processes, workflows, and reporting structures to drive efficiency.
• Collaborate with leadership to set KPIs and performance goals for both marketing and operations.
• Provide regular performance reports and insights to executive leadership and clients.
• Ensure timely and high-quality delivery of client campaigns, projects, and initiatives.
• Partner with sales and account teams to support client acquisition, retention, and revenue growth.
• Represent Zen Media with professionalism and authority in client-facing communications.

Requirements

• 7+ years in marketing and operations leadership, ideally within B2B or agency settings
• Experience in managing and scaling teams, with a focus on collaboration and accountability
• Strong knowledge of B2B marketing strategies, digital channels, and PR integration
• Ability to thrive in a fast-paced, remote-first environment while managing multiple priorities

Preferred

• Personal portfolio of past marketing/operations work demonstrating measurable impact
• Experience in enterprise, SaaS, professional services, or manufacturing industries
• Familiarity with PR-driven marketing models and earned/shared media strategies
• Previous success in operational scaling of a digital or PR agency
• Advanced knowledge of project management tools, CRMs, or automation systems