Director, Marketing Technology

Responsibilities

• Provide strategic leadership for large-scale, complex initiatives across the consumer shopping journey, connecting customer experience, business priorities, technology, and operations across organizational boundaries.
• Lead high-visibility strategic IC work in cross-cutting areas such as customer identity and other foundational capabilities that shape the end-to-end commerce experience.
• Translate ambiguous customer and business opportunities into clear problem statements, strategic direction, decision criteria, success measures, and actionable paths forward.
• Influence senior stakeholders and cross-functional teams without relying on formal authority, using customer insight, data, sound judgment, clear tradeoffs, and strong executive communication to build alignment and momentum.
• Connect decisions across discovery, consideration, purchase, post-purchase, account, and service experiences so individual initiatives strengthen the broader consumer journey.
• Contribute the consumer eCommerce perspective to the evolution of our commerce platforms and future-state capabilities, helping connect today’s priorities with the experiences and operating models we are building toward.
• Establish practical decision frameworks, working agreements, stakeholder forums, and operating rhythms that help complex initiatives move forward with greater clarity and consistency.
• Mentor and coach team members on strategic thinking, problem framing, stakeholder influence, decision quality, executive communication, and cross-functional leadership.
• Help evolve team ways of working by sharing repeatable practices, raising the quality bar, and building the skills and operating discipline needed to succeed as our commerce environment changes.
• Keep risks, dependencies, tradeoffs, and recommendations visible, enabling timely decisions and measurable customer and business outcomes.

Requirements

• Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 10+ years of marketing operations, program management, project management, or related experience OR equivalent experience.

Preferred

• Lead complex, cross-functional digital and eCommerce initiatives , influencing senior stakeholders, aligning competing priorities, and driving meaningful business outcomes.
• Translate customer and business needs into clear strategy , including capability requirements, roadmaps, decision frameworks, and measurable outcomes.
• Bring strong consumer eCommerce and digital platform expertise , connecting customer experience, technology, data, content, operations, and business performance.
• Navigate complex transformation effectively , partnering across engineering and business teams, addressing privacy, security, accessibility, and compliance considerations, while mentoring others and strengthening ways of working.