Responsibilities

• Lead the end-to-end operational model for promotional material review, approval, production, distribution, and lifecycle management across all U.S. business units.
• Operationalize, maintain, and enhance the review committee SOP, governance, workflows, and standards.
• Drive continuous improvement initiatives across people, process, and platform to improve cycle time, quality, transparency, and stakeholder experience.
• Develop and track key performance indicators, metrics, and reporting to assess operational health, throughput, compliance, and service performance.
• Oversee intake, routing, prioritization, tracking, and archival of promotional materials through the review process.
• Build and scale marketing operations capabilities that support current business needs and future organizational growth.
• Lead, coach, and develop a team of five FTEs and two contractors providing coordinator services and operational support.
• Establish clear roles, service expectations, and development priorities to ensure high-quality execution and strong partnership with the business.
• Partner closely with Commercial, Legal, Regulatory, Medical, Compliance, and other stakeholders to drive role clarity, alignment, and effective decision-making.
• Recommend and implement strategies that reduce barriers, streamline workflows, and support timely response to market needs while maintaining compliance.

Requirements

• Significant experience in marketing operations, commercial operations, promotional review, or related functions within the biopharmaceutical, pharmaceutical, or healthcare industry
• Demonstrated experience leading teams and operational service models in a complex, matrixed environment
• Deep understanding of promotional material review processes and cross-functional review committee operations in a regulated environment
• Experience building, implementing, and improving SOP-driven processes, workflows, and governance models
• Proven ability to lead continuous improvement and change management initiatives across people, process, and technology
• Strong experience developing metrics, dashboards, and reporting to drive operational performance and decision-making
• Excellent collaboration, communication, and stakeholder management skills
• Bachelor's degree in business, marketing or management, or relevant discipline
• Typically requires 8-10 years related experience in the Pharmaceutical industry and 3 years of supervisory/management experience, or the equivalent combination of education and experience

Benefits

• At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.