Responsibilities

• Identify operational risks, quality gaps, and process inefficiencies while driving continuous improvement initiatives.
• Define and govern the enterprise Marketing QA operating model, including quality standards, release readiness frameworks, policies, controls, and cross-functional governance processes that ensure consistent execution across marketing platforms and customer experiences.
• Develop measurable KPIs, quality scorecards, SLAs, and operational health metrics to assess launch readiness and production stability.
• Serve as the executive escalation point for release risks, production incidents, and launch decisions.
• Define and lead the organization's end-to-end testing and QA automation strategy, establishing scalable validation frameworks, automated quality controls, and regression testing capabilities that ensure launch readiness across customer journeys, audiences, messaging, web experiences, and platform integrations.
• Establish testing frameworks and test automation that validate:
• Customer journeys
• Audience segmentation validation
• Landing pages and web experiences
• Data accuracy and integrity checks

Requirements

• 10+ years of experience in Quality Assurance, Release Management, Marketing Operations, MarTech, Digital Operations, or related fields.
• 6+ years of leadership experience managing quality, testing, release, or operational readiness teams.
• Experience developing enterprise-scale QA strategies, governance models, and operational frameworks.
• Strong understanding of customer lifecycle marketing, omnichannel messaging, personalization, and customer journey orchestration.
• Experience with release governance, change management, launch readiness, and production monitoring.
• Demonstrated success implementing automation and scalable quality practices.
• Experience partnering with cross-functional teams including Marketing, Product, Engineering, Analytics, and Operations.

Preferred

• Experience supporting platforms such as Braze, Adobe Experience Platform, Hightouch, AEM, or similar MarTech ecosystems.
• Experience with QA automation technologies, monitoring tools, and CI/CD environments.
• Knowledge of privacy, compliance, and customer communication governance practices.

Benefits

• Bonus Program
• 401k Retirement
• Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
• Paid Parental Leave
• Support and Community Involvement
• 14 Paid Company Holidays
• Unlimited Paid Time Off for Exempt Employees
• 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year
• We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.