Responsibilities

• Own adminship, configuration, and enablement for Pylon, Gong, Sales Navigator, Outreach, and Prospect. These platforms are yours end-to-end — configured well, enabled with the field, and continuously improved as needs grow.
• Run adoption, license forecasting, and vendor management for each of those systems. Own the adoption programs that get the field using them, forecast license needs ahead of growth, and manage the vendor relationships and renewals.
• Co-own Salesforce. Partner with our other GTM Systems Manager to keep the CRM configured for how sales actually runs, and act as backup for Deal Operations processes.
• Build AI and automation on top of the CRM. Stand up agents and automations that update and maintain the CRM — keeping data clean, current, and trustworthy without adding manual work.
• Drive adoption, not just deployment. Document what you build, enable the field, and measure success by whether people actually use it.
• Right-size the process. Add just enough structure to scale the company without slowing the field down. Have a point of view on where process helps and where it just gets in the way.

Requirements

• 4+ years in GTM systems, RevOps, or sales/business systems — owning platforms and process end-to-end
• Experience building AI and automation on top of a CRM — you've built agents or automations that update and maintain CRM data, not just configured fields
• Hands-on adminship and configuration experience across a multi-tool GTM stack (support ops, engagement, prospecting, and enrichment tools)
• Working knowledge of the Salesforce ecosystem and data model — enough to co-own the CRM — without wanting to be a career admin
• A real appetite for enablement — you care whether the field uses what you build, and you'll run the adoption programs to make sure it does
• Experience owning vendor relationships, renewals, and license planning
• Judgment on process — you can tell structure that helps the field from structure that slows it down, and you right-size accordingly
• Experience in high-growth B2B technology companies, ideally scaling systems as the field grows fast

Preferred

• Fluency with AI and automation tooling (Claude, Clay, n8n, or similar) as a builder, not just a user
• Familiarity with a data warehouse and BI environment (Sigma, Hex, BigQuery, Snowflake) on the data layer
• Hands-on experience with Pylon
• Exposure to Deal Operations, CPQ, or quote-to-cash processes as a backup or contributor
• You've inherited a sprawling, redundant stack and made it more intentional without breaking what works

Benefits

• Competitive compensation, including meaningful equity.
• 100% coverage of medical, dental, and vision insurance for employee and dependents
• Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
• Paid parental leave
• Fertility and family-building stipend through Carrot
• Company-facilitated 401(k)
• Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.