Own the casino's guest-relationship and marketing engine, aligning brand experiences, social channels, and campaigns to grow market share, profitability, and guest retention while leading a team to execute data-driven programs.

• Growth & Marketing Ownership: Develop short- and long-range marketing plans to grow market share and profitability, coordinating with agencies and measuring campaign impact.
• Guest Relations & Brand Experience: Build customer-relations programs and manage social media to enhance guest satisfaction and recognition.
• Data, Budget & Compliance: Manage budgets, analyze market data, forecast trends, and ensure adherence to Illinois Gaming Regulations.