Responsibilities

• Defines end-to-end loyalty strategy across all assets in our loyalty ecosystem that drive engagement, retention, and advocacy.
• Leads loyalty team efforts across 3YP, annual planning, and planning pivots throughout the year.
• Leads ongoing loyalty trend analyses across Retail, Pharmacy, and Healthcare to identify new opportunities for loyalty program innovation.
• Leads cross-functional team to design and implement innovative loyalty initiatives that differentiate Walgreens from the competition, while acquiring new members and growing relationships with existing ones.
• Develops business cases to determine prioritization of new opportunities to improve program experience and drive business outcomes.
• Develops and manages budgets for loyalty program initiatives, ensuring that expenditures are aligned with program goals and ROI targets.
• Develops go-to-market test and scale plans for new benefits, features, and services to introduce via our loyalty ecosystem.
• Monitors regulatory requirements related to loyalty programs and partners with Legal to ensure compliance in line with program changes.
• Provides thought leadership and strategic guidance to senior leadership on loyalty program initiatives and related innovation opportunities.
• Develops, implements, and delivers the loyalty program for business-to-business (B2B) and business-to-consumer (B2C) customers.

Requirements

• Bachelor’s degree and at least 6 years of experience with customer loyalty OR High School/GED and at least 9 years of experience with customer loyalty
• Experience establishing & maintaining relationships with individuals at all levels of the organization, including the executive level.
• Experience leading cross-functional teams in a matrix organization
• Experience developing strategic initiatives which align with business goals and budget.
• Experience creating opportunities and leading initiatives that impact ROI and/or an organization's profitability
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 3 years of direct leadership, indirect leadership and/or cross-functional team leadership.
• Willing to travel up to 5% of the time for business purposes (within state and out of state)

Preferred

• Master's degree OR MBA
• Demonstrated creative thinking and innovation in the Loyalty industry.
• Direct experience owning and optimizing P&L performance to achieve business and financial objective.
• Experience working with complex data analysis and applying AI/machine learning/personalization best practices.
• Experience with retail or pharmacy.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience leading cross-functional teams.