Responsibilities

• Serve as the US commercial owner of the Intismeran end-to-end operational ecosystem, accountable for designing, integrating, and optimizing the capabilities, processes, and stakeholder interactions required to support a seamless, scalable, and compliant treatment journey from order through treatment administration.
• Define and lead the end-to-end operational strategy and governance framework required to support launch readiness, commercial execution, future growth, and long-term scalability, including governance, operating cadence, escalation pathways, and performance standards.
• Own the Intismeran orchestration ecosystem, including operational workflows, digital orchestration capabilities, sample and tissue operations, logistics coordination, customer support capabilities, and treatment journey process integration.
• Lead cross-functional alignment across internal and external stakeholders, including Manufacturing, Supply Chain, Precision Medicine, IT, Market Access, Patient Support Programs, Treatment Site Strategy, alliance stakeholders, sequencing providers, distributors, and treatment sites to ensure reliable therapy delivery and treatment completion.
• Provide strategic leadership and oversight of the Treatment Site Operations Coordinator (TSOC) capability, ensuring the centralized coordination model, workflows, governance, and performance standards effectively support seamless treatment journey execution across treatment sites, manufacturing, logistics, and internal partners.
• Establish and oversee operational performance management, including enterprise KPIs, service level objectives, dashboards, operational demand planning, capacity planning, risk management, and executive reporting to drive data-based decision making and operational excellence.
• Lead operational governance and control tower activities, proactively identifying and resolving operational barriers, exceptions, and capacity constraints while driving initiatives that improve efficiency, customer experience, and treatment completion.
• Build and evolve future-state capabilities required to support individualized therapies, including scalable operational capabilities, advanced analytics, orchestration technologies, process innovation, and operational readiness for future growth.
• Lead the Intismeran Individualized Therapy Operations organization, including oversight of treatment journey strategy, centralized coordination capabilities, manufacturing demand planning, partner management, and operational excellence, while building the organizational capabilities required to support future scale and growth.

Requirements

• Bachelor's degree or equivalent (BA/BS)
• MBA or equivalent preferred
• Minimum of 8 years of experience in biotechnology, pharmaceuticals, healthcare, or related industries, including leadership experience in complex therapy operations or operational strategy roles.
• Demonstrated success designing and leading complex operating models that require coordination across multiple internal functions and external partners to deliver seamless customer and patient experiences.
• Proven ability to lead cross-functional initiatives and influence senior stakeholders across various stakeholders including commercial, manufacturing, supply chain, market access, IT, and external partner organizations.
• Experience building and scaling operational capabilities, including governance structures, operating procedures, customer support models, orchestration platforms, analytics, and performance management systems.
• Strong strategic thinking and problem-solving capabilities, with a demonstrated ability to navigate ambiguity, resolve complex operational challenges, and translate strategy into execution.
• Experience establishing and managing KPIs, dashboards, capacity planning processes, and operational performance metrics to drive business decisions and continuous improvement.
• Excellent communication and executive presence, with the ability to influence without authority and effectively communicate across all organizational levels.
• Experience leading and developing high-performing teams, fostering a culture of accountability, collaboration, innovation, and operational excellence.

Preferred

• Experience supporting the commercialization of complex therapies, including, cell therapy, gene therapy, radioligand therapy, or other highly coordinated treatment models.
• Experience with treatment journey orchestration platforms, case management systems, workflow technologies, operational control towers, or customer support ecosystems.
• Experience in manufacturing demand planning, integrated business planning, supply chain operations, or capacity management.

Benefits

• We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.