Responsibilities

• Lead day-to-day ecommerce operations, ensuring site stability, performance, and accuracy creates an exceptional customer experience
• Translate company ecommerce strategy into actionable roadmaps and operational plans
• Lead forecasting and budgeting in partnership with Finance and provide regular business updates including executive leadership
• Define and monitor key performance indicators including traffic, conversion rate, average order value, customer acquisition cost, lifetime value, and contribution margin
• Identify and prioritize initiatives that support revenue growth and operational efficiency
• Own operational excellence across Magento and Adobe Commerce platforms
• Partner with Engineering to ensure platform scalability, performance, reliability, and security
• Translate business requirements into clear technical needs for site enhancements, integrations, and backend improvements
• Lead significant ecommerce initiatives including platform enhancements, system integrations, and performance optimization efforts
• Evaluate and support implementation of new tools and systems as the ecommerce ecosystem evolves

Requirements

• 8+ years of experience in ecommerce with people leadership responsibility
• Experience driving revenue performance in a direct-to-consumer ecommerce environment
• Experience with Magento and Adobe Commerce and other standard e-commerce tools
• Strong technical understanding of enterprise ecommerce architecture, integrations, and system workflows
• Experience partnering closely with engineering teams to support platform operations and enhancements
• Strong analytical capabilities and comfort interpreting performance data to inform decisions
• Experience collaborating cross functionally across internal teams
• Demonstrated ability to communicate performance and operational updates to executive stakeholders
• Experience building and developing high performing teams
• Ability to operate effectively at both strategic and operational levels

Preferred

• Experience in consumer finance, complex payment ecosystems, or other highly regulated environment
• Experience scaling ecommerce growth across multiple properties and customer segments

Benefits

• Generous paid time off
• Competitive medical, dental & vision coverage
• 401K with company match for US
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Access to mental health and wellness resources
• Company-paid volunteer time to do good in your community
• Legal coverage and other supplemental options
• A value-based culture where growth opportunities are endless