Responsibilities

• Lead a global team of production operations leaders across North America, Europe, and Asia responsible for production delivery and operational excellence.
• Establish the operating model, governance framework, and service levels for the Global Content Production organization.
• Build strategic partnerships across Content Excellence, Brand, Technology, Medical, Legal, Regulatory, and Commercial teams to align production capabilities with business needs.
• Develop organizational capabilities and talent, fostering a culture of accountability, operational excellence, and continuous improvement.
• Lead the delivery of thousands of content production projects annually across web, CRM, Veeva, print, localization, and omnichannel production services.
• Ensure efficient, compliant, and high-quality content delivery through standardized workflows, resource planning, and production controls.
• Drive operational consistency across regions, brands, and partners to improve speed, scalability, and stakeholder experience.
• Define and monitor KPIs related to production speed, quality, compliance, cost, content reuse, capacity utilization, and stakeholder satisfaction.
• Oversee a global ecosystem of production agencies, creative partners, localization providers, and content operations vendors supporting content delivery at scale.
• Manage production budgets, forecasting, and resource allocation to ensure cost-effective and efficient operations.

Requirements

• Doctorate degree and 4 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery
• OR Master’s degree and 7 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery
• OR Bachelor’s degree and 9 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery

Preferred

• Strong project and stakeholder management skills with a record of successful cross functional collaboration
• Proven ability to translate strategy into action through detailed implementation plans
• Strong analytical and organizational skills, with the ability to track executional performance and recommend improvements
• Exceptional communication skills—both written and verbal—to influence across levels
• Experience working with agencies, operations teams, and brand teams in matrixed environments
• Comfortable navigating ambiguity and leading change in evolving marketing environments
• Familiarity with life sciences or regulated industries

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible