Responsibilities

• US External Communications Strategy & Narrative
• Build and execute an integrated US external communications strategy that connects Zip’s business priorities, financial performance, products, customer value, innovation, and responsible growth.
• Develop and govern a differentiated US corporate narrative and external positioning that strengthens how Zip shows up with customers, media, investors, and other external stakeholders.
• Partner with Brand, Marketing, Product, Growth, and other teams to ensure earned, owned, executive, and product communications reinforce one another.
• Identify and accelerate storytelling opportunities across the business, turning product launches, partnerships, customer insights, company milestones, and relevant industry moments into credible external stories.
• Media Relations & Earned Visibility
• Own the quality and consistency of Zip’s earned-media strategy and performance across financial, business, technology, fintech, payments, and consumer outlets.
• Build proactive media programs and meaningful relationships with top-tier reporters and editors.
• Identify the stories, data, executives, and industry moments that can differentiate Zip and increase its relevance in US conversations.
• Manage inbound and proactive media opportunities, intervening directly on the most material or sensitive matters and ensuring external communications are timely, accurate, and aligned with Zip’s broader narrative.

Requirements

• 15+ years of experience in corporate communications, external communications, public relations, or corporate affairs, including senior experience in a public company or similarly regulated environment.
• Experience in fintech, payments, financial services, or another regulated industry where precision, judgment, and public trust matter.
• Strong command of public-company communications, including earnings cycles, financial disclosures, market-sensitive information, and collaboration with Investor Relations and Legal.
• A track record of building corporate and consumer narratives, with established media relationships across financial, business, technology, fintech, payments, or consumer press.
• Experience supporting an IPO, public listing, dual listing, significant capital-markets event, or another high-profile corporate milestone. Experience in US and Australian public-company environments is helpful.
• Strong executive counsel, writing, editing, and message-development skills. You can make complex financial, regulatory, technical, and product topics clear and compelling.
• Proven issues-management and crisis-communications experience, with sound judgment and discretion in sensitive situations.
• The ability to set strategy, build practical processes, and remain close to execution when the moment calls for it.
• Experience leading cross-functional teams, agencies, or complex cross-functional work, with the ability to create accountability while building strong partnerships.
• A bachelor’s degree or equivalent professional experience.

Preferred

• Experience in US and Australian public-company environments is helpful.

Benefits

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available
• Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.