Responsibilities

• Lead and grow a client services team, starting with 1 direct report and scaling up as business demands
• Mentor and develop talent across levels, building career paths and fostering a collaborative, high performance culture
• Drive strategic and innovative thinking, developing integrated experiential solutions that align with larger campaign objectives
• Maintain oversight of multiple accounts and projects, ensuring quality, consistency, and flawless delivery
• Build and nurture strong client relationships, focusing on both retention and identifying new business opportunities
• Partner across THE•TEAM's departments (strategy, creative, influencer, hospitality, etc.) to deliver integrated, culturally relevant programs
• Manage project budgets ranging from $100K to $4M+, draft agency fees, and ensure financial targets are consistently met
• Provide strong leadership in client conversations, navigating challenges and making quick, sound decisions in real time
• Champion process improvements and team efficiencies while maintaining focus on white glove client service
• Act as a subject matter expert on experiential and its integration into larger brand campaigns

Requirements

• Minimum of a Bachelor's Degree
• 6+ years of relevant agency experience in experiential, sports, entertainment, or culture
• Proven track record managing and growing client accounts, delivering large scale integrated projects from concept through execution
• Experience supporting end-to-end creator and influencer activations, including brand trips and on-site experiences.
• Demonstrated ability to build and scale teams, with strong mentorship and leadership skills
• Deep understanding of the experiential landscape, with a passion for creator led activations and music talent experiences
• Previous experience working with integrated internal and external agency teams
• Ability to deliver strong results across budgets both large scale and small scale, including $100K programs with limited resources
• Exceptional written and verbal communication skills
• Highly organized, detail oriented, and capable of navigating fast paced environments

Benefits

• Professional Development : Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
• Generous Time Off : Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
• Parental Leave : We provide paid parental leave to support your family during important life events.
• Retirement Plan : 401k plan including contribution matching.
• Healthcare : Medical, dental, vision, FSA/HSA, life and disability coverage options.
• Ancillary : Critical illness, identity protection, pet insurance, 529 plans and more
• Commuter Benefits : Access support for travel and commuting needs, where available
• Annual Discretionary Bonus : Employees are eligible for an annual discretionary bonus.