Director, Executive/Internal Communications

Responsibilities

• Manage client relationships and provide internal and executive communications support to Global Servicing President/Executive Committee member and teams across the Global Servicing organization.
• Develop creative and impactful global communication strategies and approaches that help engage colleagues, keep them informed of business priorities, and articulate complex changes across a variety of channels.
• Manage and develop a variety of internal communications materials, including organization announcements, leader messages, communications plans, video treatments and scripts, blogs, social media posts, talking points, and FAQs.
• Oversee broader Global Servicing editorial strategy and Center of Excellence team to develop clear and compelling content and features for the business unit intranet site.
• Provide end-to-end event management support for global town halls, leader forums, executive meetings.
• Work cross-functionally to manage communications planning for the rollout of initiatives and changes across Global Servicing, as well as provide support for strategic projects which benefit the business and colleagues.
• Counsel senior leaders on how best to inform and engage Global Servicing colleagues around the world.
• Provide strategic guidance to business partners regarding sensitive, colleague, customer, and public affairs issues.
• People Leader responsibilities for two direct reports.
• As needed, work with CA&C teams to promote our world-class service externally and protect the American Express brand. This may include assessing and supporting external speaking engagements and media opportunities for senior leaders.

Requirements

• A minimum of 8 years of corporate communications or public relations experience.
• Proven ability to create and implement effective colleague communications plans serving broad or global audiences that have driven tangible results.
• Established ability to influence and counsel key internal stakeholders and leaders while managing multiple priorities in a deadline-driven environment.
• Superior written, verbal, editing skills with strong attention to detail. Ability to distill complex topics/issues into clear and impactful messages.
• Ability to lead and influence teams, including both direct and indirect reports.
• Bachelor's degree required.

Preferred

• Innovative thinker who is comfortable in a fast-paced environment and can think independently, quickly, and apply good judgment. Thoughtful and adaptable in time-sensitive situations and able to pivot as needed.
• Creative, self-motivated team player, with proven ability to effectively collaborate with colleagues around the globe to support large-scale initiatives.
• Experience working across a variety of multi-media and communication channels, including company intranet, social media, live events, and video.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities