Director, Executive/Internal Communications

Responsibilities

• The director supports executive and internal communications for the Global Servicing organization, comprised of 30,000+ colleagues and responsible for all card, travel, and concierge customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as key enablement functions that power products and services.
• The director will work closely with the Global Servicing President and their executive office, CA&C leaders, and senior business partners to help plan and manage strategic communications for the Global Servicing organization.
• The multi-faceted role requires a talented and flexible professional able to work across all levels of the organization.
• The director will work closely with the Global Servicing President and their executive office, CA&C leaders, and senior business partners to help plan and manage strategic communications for the Global Servicing organization.
• The director will lead and influence teams, including both direct and indirect reports.

Requirements

• A minimum of 8 years of corporate communications or public relations experience.
• Proven ability to create and implement effective colleague communications plans serving broad or global audiences that have driven tangible results.
• Established ability to influence and counsel key internal stakeholders and leaders while managing multiple priorities in a deadline-driven environment.
• Superior written, verbal, editing skills with strong attention to detail. Ability to distill complex topics/issues into clear and impactful messages.
• Ability to lead and influence teams, including both direct and indirect reports.
• Bachelor's degree required.

Preferred

• Innovative thinker who is comfortable in a fast-paced environment and can think independently, quickly, and apply good judgment. Thoughtful and adaptable in time-sensitive situations and able to pivot as needed.
• Creative, self-motivated team player, with proven ability to effectively collaborate with colleagues around the globe to support large-scale initiatives.
• Experience working across a variety of multi-media and communication channels, including company intranet, social media, live events, and video.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities