Responsibilities

• Lead, manage, and mentor a high-performing CRO and ecommerce team across Design, Development, and Project Management.
• Establish clear goals, expectations, and success metrics for team members aligned to client roadmaps and business outcomes.
• Provide regular, actionable feedback through 1:1s, performance reviews, and ongoing coaching to help team members grow their skills and careers.
• Create a culture of accountability, collaboration, and continuous improvement within the CRO team.
• Translate strategic ecommerce roadmaps into prioritized, clearly scoped work for the team, ensuring everyone understands the "why" behind the work.
• Partner with the Project Manager to scope work tickets, allocate resources, and balance workloads across team members.
• Review and approve key deliverables across Design and Development, providing constructive feedback and guidance to raise the quality bar.
• Guide the team in analyzing client performance data and results, reviewing insights and recommendations and coaching team members on how to turn analysis into impactful actions.
• Serve as the senior client-facing leader, joining weekly status and strategy meetings to represent the work of the CRO team, unblock issues, and advocate for the team.
• Proactively identify capability gaps, training needs, and process improvements that will help the team deliver more effectively.

Requirements

• 5+ years of experience in ecommerce and/or CRO within an agency or multi-brand environment.
• 2+ years of direct people management experience leading cross-functional teams (such as CRO strategists, PMs, Designers, and Developers) in a fast-paced setting.
• Demonstrated success building, coaching, and retaining high-performing teams, including experience giving clear, constructive feedback and managing performance.
• Strong ability to translate strategic direction into clear priorities, processes, and expectations for a team.
• Experience partnering closely with project management to scope work, break initiatives into tickets, and resource effectively, while keeping team health in mind.
• Comfortable owning accountability for team performance, implementation quality, and on-time delivery through others.
• Data-driven leader who can review performance metrics with the team and coach them on how to turn insights into effective experiments and optimizations.
• Excellent communication, presentation, and stakeholder management skills, with the ability to advocate for the team and represent their work to senior clients.
• Based in Miami and able to work in-office in a highly collaborative environment.

Benefits

• Medical, Vision and Dental Plan
• 401(k) Plan + 4% Employer Match
• Unlimited PTO
• Hybrid & Collaborative Environment
• Company-Wide & Team Events